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Intake Case Manager (Rare Disease)- US Remote

June 8, 2026

About the position

Join Amgen’s Mission of Serving Patients. Amgen is a global biotechnology leader that collaborates across disciplines to deliver innovative therapies that reach millions of patients worldwide. The Intake Case Manager assists in enabling access to progressive therapies that improve the health and wellbeing of individuals with treatable diseases. This frequently involves engaging directly with health care professionals and matrix partners to establish options for financial assistance / reimbursement by navigating complex benefits programs and an increasingly complicated payer landscape across the United States. Of utmost importance are (a) attention to detail and the ability to assure high quality of data integrity when interacting with supporting technologies (b) the need to engage empathetically with partners and stakeholders and (c) a self-starting demeanor and desire to problem-solve by leveraging lessons learned and best practices. In-depth training will be provided to arm you with the skills that will make you successful in this role. We are seeking a candidate who can quickly learn and follow standard operating procedures (SOPs).

Responsibilities

Making outbound calls to health care professionals (HCPs), when required
Entering data into supporting systems to initiate enrollment of new and existing patients
Reviewing Patient Enrollment Forms for completeness and accuracy, identifying any potential barriers and following all processes outlined in SOP.
Initiating patient’s benefits verification by reviewing patient data and insurance material, identifying missing information and following up with points of contact to resolve information gaps.
Ensuring that data entry process into the supporting system is completed accurately and in a timely manner.
Monitoring potential delays or pending cases.
As required, supporting new initiatives and process improvement activities (e.g. end user testing of new system features and supporting technology)
Understanding, and adhering to, government regulations and company policies
Maintaining positive rapport with internal and external customers through effective communication and active listening.
Able to remain agile, to manage multiple requirements each day.

Requirements

High school diploma or GED
At least two (2) years of related experience (healthcare related administration, medical coding and billing, customer service, direct benefits verification support, etc.)

Nice-to-haves

Bachelor’s degree in a related field of study
Delivering a high quality, accurate compassionate customer experience
Using innovative technology while maintaining the integrity of quality information across processes and activities
Strong problem-solving skills and experience with finding resolutions to complex problems
Learning through formal and informal channels, including through a spirit of continuous personal improvement, innovation, and dedication to the successful outcomes for patients
Communicating optimally through both written and verbal communication, to adapt style depending on the person or audience

Benefits

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program
Stock-based long-term incentives
Award-winning time-off plans and bi-annual company-wide shutdowns
Flexible work models, including remote work arrangements, where possible

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...