Investigator- Remote in Nebraska

<p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start <strong>Caring. Connecting. Growing together.</strong> </span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">The Investigator is responsible for identifying, investigating, and preventing healthcare fraud, waste, and abuse (FWA). This role leverages claims data analysis, regulatory guidelines, and investigative methodologies to detect suspicious billing patterns and activities. The Investigator conducts thorough investigations, which may include fieldwork such as interviews and evidence collection, and ensures compliance with applicable regulatory requirements.</span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Schedule: Monday - Friday 8:00am - 4:30pm</span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">If you reside in the state of Nebraska, you will have the flexibility to telecommute* as you take on some tough challenges. </span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Primary Responsibilities:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Assess and triage allegations of misconduct received within the organization</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Conduct investigations of low- to moderately complex fraud, waste, and abuse cases involving members, providers, employees, and third parties</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Identify potential fraudulent activities through data analysis, trend identification, and investigative techniques</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Develop and execute efficient, case-specific investigative strategies</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Maintain accurate, complete, and timely case documentation within the SIU case management system</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Gather, preserve, and analyze evidence; prepare clear and concise investigative summaries and reports</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Support settlement negotiations and provide documentation for legal or recovery actions</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Analyze referral data to identify patterns, trends, and emerging risks</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ensure adherence to all applicable federal and state regulations, contractual obligations, and company policies</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Report suspected fraud, waste, and abuse to appropriate regulatory agencies as required</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Collaborate with internal teams and external partners, including state and federal agencies, as directed by SIU leadership</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Participate in regulatory meetings, workgroups, and cross-functional initiatives</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Communicate findings effectively through written reports and verbal presentations</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Establish and manage investigation goals, monitor progress, and adjust priorities as needed</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Participate in legal proceedings, including depositions, arbitration, and court testimony, as required</span></li></ul><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Medical Plan options along with participation in a Health Spending Account or a Health Saving account</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">401(k) Savings Plan, Employee Stock Purchase Plan</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Education Reimbursement</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Discounts</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Assistance Program</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Employee Referral Bonus Program</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">More information can be downloaded at: </span><a href=""><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"> class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.</span></p><br><br><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Required Qualifications:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Bachelor’s degree or Associate’s Degree with 2+ years of equivalent work experience </span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to travel up to <strong>25%25</strong> as required</span></li><li class="MsoNormal" style="mso-list:l2 level1 lfo1;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Intermediate level of proficiency in Microsoft Excel and Word</span></li></ul><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Preferred Qualifications:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience in healthcare fraud, waste, and abuse investigations or auditing</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Knowledge of federal and state healthcare regulations related to FWA</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Experience with data analysis and trend identification in healthcare claims</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Formal training in healthcare fraud investigations</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">National Health Care Anti-Fraud Association (NHCAA) affiliation</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Accredited Health Care Fraud Investigator (AHFI)</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Certified Fraud Examiner (CFE)</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Certified Professional Coder (CPC)</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Medical Laboratory Technician (MLT)</span></li><li class="MsoNormal" style="mso-list:l0 level1 lfo2;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Knowledge of investigative techniques and evidence handling practices</span></li></ul><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><strong>Soft Skills:</strong></span></p><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Strong analytical and problem-solving skills</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Ability to interpret complex data and identify irregular patterns</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Effective written and verbal communication skills</span></li><li class="MsoNormal" style="mso-list:l1 level1 lfo3;tab-stops:list .5in;"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Strong organizational skills with the ability to manage multiple investigations simultaneously</span></li></ul><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. </span></p><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 to $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. </span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.</i></span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</i></span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</i></span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>    </i></span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;"><i>   </i></span></p><p class="MsoNormal"><span style="font-family:Tahoma, Geneva, sans-serif;font-size:10px;">#RPO #GREEN</span></p><p class="MsoNormal"> </p><p class="MsoNormal"> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...