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IT Operations Specialist

June 8, 2026

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our IT Operations Specialist position in our Phoenix, AZ office. This position will work fully onsite. The IT Operations Specialist supports Firm desktops, laptops, print devices, mobile devices, peripherals, and software. Familiarity with a variety of the field's concepts, practices, and procedures is required. The role is expected to rely on extensive experience and sound judgment to plan and accomplish goals. The ability to function in high pressure and demanding situations is required. Essential job functions include: <ul><li>Provide Tier II support assisting the staff with setup, configuration, troubleshooting, and repair of Firm desktops, laptops, print devices, mobile devices, and peripherals.</li><li>Responsible for imaging and configuration of computers for new employees.</li><li>Provide Tier II support for Windows operating systems and application software, including: Citrix, Adobe Acrobat, Microsoft Office, Internet Explorer, Workshare Protect, Omtool.</li><li>Responsible for minor repairs, cleaning, and maintenance of office printers.</li><li>Provide Tier II support for remote Firm locations.</li><li>Prepare, package, and ship equipment to Husch Blackwell locations.</li><li>Participate in a rotating on-call schedule aiding customers after normal business hours.</li><li>Support the physical IT asset lifecycle with deployment, upgrade and decommission of hardware while maintaining the accuracy of the Firm's asset database.</li><li>Tier II support for Remote Workdays when your office is on a Remote workday. You will be expected to work remotely to support the Firms customers.</li><li>Provide Tier II support for Citrix and supported applications.</li><li>Assist with Audio Visual conferencing, high profile presentation setups and some offsite events for attorneys and clients.</li><li>Deploy, support and repair Smartphones including iPhones and Android devices.</li><li>Work directly with mobile carriers as necessary including Verizon and ATT.</li><li>Support mobile users working with standard wireless connections, broadband cards, and any potential remote connectivity scenarios.</li><li>Act as local point of contact for all technical support needs in assigned regional location(s); liaise with corporate headquarter IT team and management on assigned office technical support needs. (Regional offices only.)</li><li>Other duties as assigned. </li></ul>Physical Requirements This position requires team members to regularly situate themselves to maintain computers in the office under desks and in the server room. Individuals in this role frequently move IT equipment weighing up to 20 pounds; they also need to move about inside the office to access file cabinets, office equipment, and work at other employees’ stations. This role requires individuals to constantly operate a computer and other office equipment as well as frequently communicate with other professionals regarding their IT needs by exchanging accurate information. Team members must be able to remain in a stationary position 50% of the time. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position. If you need assistance to accommodate a disability, please contact HR. Position Requirements <ul><li>High School Diploma or GED required; 2‐year degree preferred or an equivalent combination of professional and educational experience.</li><li>3+ years’ relevant Help Desk experience required, preferably in a professional services environment.</li><li>Knowledge of PC hardware and printer hardware.</li><li>Certifications Desired:</li><ul><li>A+, Net+</li><li>Microsoft : MTA / MCTS / MCITP / MOS</li><li>Dell Hardware Certification</li></ul><li>Skilled Area Requirements:</li><ul><li>Active Directory</li><li>Networking TCP/IP</li><li>Windows Operating Systems</li><li>Microsoft Office Suite</li><li>IP Telephony</li><li>Video Conferencing</li><li>Document Management Systems</li><li>iOS and Android Devices</li><li>Remote Access Troubleshooting</li><li>Citrix Support</li><li>Broadband Cards</li><li>Digital Dictation Devices </li></ul></ul>Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...