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IT ServiceNow Platform Engineer, Senior (952)

May 5, 2026

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. Summary In this senior role within IT Operations, you will lead the governance, maintenance, and continuous improvement of the ServiceNow Configuration Management Database (CMDB), ensuring data accuracy, completeness, and currency aligned to the Common Service Data Model (CSDM). You will oversee ServiceNow Discovery and CMDB processes, establish standards and controls, and work closely with IT Operations teams, Enterprise Architecture, other IT departments, and business stakeholders across the enterprise to drive consistent adoption, data ownership, and trust in configuration data that supports effective ITSM and operational decision‑making. Essential Duties And Responsibilities <ul><li>Own the enterprise CMDB roadmap, including data model design, class structure, and relationship standards aligned to ServiceNow CSDM.</li><li>Develop the CMDB solutions that represent real operational and business dependencies, not just discovered infrastructure; ensure Operational Sustainability.</li><li>Define what CMDB data is essential vs. optional, enforcing disciplined modeling to prevent CI sprawl and low‑value data collection.</li><li>Lead and manage the Asset and Configuration Management responsibilities, design, deploy, and manage CMDB data management tools including Discovery and Service Mapping solutions for both on-premises and cloud resources.</li><li>Establish and enforce CMDB governance, including ownership models, certification standards, lifecycle controls, and audit readiness. Implement processes, procedures and policies to ensure the CMDB Correct, Complete and Current (3 C’s)</li><li>Define, create, and monitor CMDB health reports, dashboards, and other reports.</li><li>Define and monitor CMDB health KPIs (completeness, correctness, compliance, and currency) and hold stakeholders accountable.</li><li>Serve as the escalation point involving potential troubleshooting and problem resolution assistance.</li><li>Design and manage CMDB and Asset data integrations with other data sources using import sets, transform maps, API integrations, and the Identification and Reconciliation Engine.</li><li>Develop, document, implement, and maintain CMDB governance processes, procedures, and policies.</li><li>Continually drive improvement in the configuration management process. </li></ul>Qualifications <ul><li>A bachelor’s degree in computer sciences, business administration, or a relevant field.</li><li>5+ years of experience with ServiceNow’s ITOM and ITAM solutions, including CMDB, Discovery and Asset Management capabilities, as well as working knowledge of ITIL Infrastructure and application onboarding and offboarding processes and how the CMDB can be integrated in those processes.</li><li>Experience working with fast-paced, high-growth organizations preferred.</li><li>ITIL certification, PMP, Agile Certification, or equivalent experience will be a plus.</li><li>Strong leadership and organizational skills.</li><li>Considerable experience with relationship management and interpersonal business development.</li><li>General understanding of all aspects of infrastructure devices (i.e., server, network device, network protocols, application technologies, operating systems basics)</li><li>Understanding hardware and software asset management practices and how those processes integrate and synchronize with the CMDB. </li></ul>Benefits May Include <ul><li>Health, dental, and vision coverage - eligible after 60 days, low out of pocket</li><li>401(k) with generous company match - eligible after 60 days, immediately vested</li><li>Employer paid employee assistance program</li><li>Employer paid short term and long-term disability</li><li>Employer paid life insurance</li><li>Flex spending</li><li>Paid vacation</li><li>Paid sick days</li><li>Paid holidays </li></ul>Salary Information: $120K - $140K based on experience Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...