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IT Support Specialist

June 1, 2026

POSITION SUMMARY

At Barr Brands, technology keeps our business moving. From the office to the shop floor, uptime matters, and the IT Support Specialist plays a critical role in making sure our teams can do their best work every day.

This role provides frontline IT support across both office and manufacturing environments, serving as the first point of contact for end-user issues, system access, and day-to-day technology needs. It is ideal for someone who enjoys being hands-on, solving problems in real time, and supporting a fast-paced, production-driven operation where your work has immediate impact.

KEY RESPONSIBILITIES

Support Our People and Our Operations

Provide on-site and remote technical support for office staff and shop floor employees.
Troubleshoot and resolve issues with desktops, laptops, tablets, mobile devices, and shop floor technology.
Support email, ERP, and manufacturing-specific systems that keep production running.
Resolve common access issues including password resets, account lockouts, MFA challenges, and permission requests.
Know when to escalate issues and partner with external vendors or higher-level IT resources to drive resolution.

Own Hardware and Software Support

Install, configure, and maintain office computers, production terminals, barcode scanners, printers, and peripherals.
Troubleshoot standard and specialized equipment, including label printers and RFID scanning tools.
Manage software installations, updates, patches, and license tracking to ensure systems stay current and reliable.

Manage User Access and Onboarding

Administer user accounts in Active Directory, Azure AD, and related identity platforms.
Provision and deprovision system access for new hires, role changes, and departures.
Support IT onboarding for new employee-owners and ensure secure, complete offboarding.
Maintain standards that protect company data and physical IT assets.

Keep Networks and Connectivity Running

Troubleshoot wired and wireless network issues across office and production spaces.
Support remote and traveling employees with VPN access and secure connectivity solutions.

Document, Improve, and Share Knowledge

Maintain and contribute to the IT knowledge base with clear documentation for common issues.
Create easy-to-follow guides that help non-technical users solve basic problems independently.
Document recurring production or application issues to improve response time and consistency.

Manage IT Assets Thoughtfully

Track and manage IT assets including computers, mobile devices, scanners, printers, and peripherals.
Maintain accurate inventory records and support lifecycle replacement planning.
Coordinate with vendors on equipment repairs, warranties, and procurement.

Support Security and Compliance

Reinforce cybersecurity best practices at the user level.
Apply system updates and security patches across office and production equipment.
Monitor and report phishing attempts or potential security incidents.
Support backup processes and disaster recovery readiness.

Communicate with Clarity and Care

Deliver patient, professional support to users with varying levels of technical comfort.
Set clear expectations for resolution timing, especially when production is impacted.
Train users on basic IT usage, security awareness, and best practices.

Other Responsibilities

Support additional IT projects and initiatives as needed.

What We’re Looking For

2–5 years of experience in a Service Desk, Help Desk, or Technical Support role.
Working knowledge of Windows environments, Active Directory, Microsoft 365, and Intune endpoint support.
Experience supporting hardware, peripherals, and shop floor or manufacturing technology preferred.
Experience creating and maintaining IT documentation such as SOPs, runbooks, or knowledge base articles using practical frameworks (KCS or similar).
Ability to prioritize work effectively in a fast-paced, production-driven environment.

EDUCATION AND EXPERIENCE

2–5 years of experience in a Service Desk, Help Desk, or Technical Support role.

Working knowledge of Windows environments, Active Directory, Microsoft 365, and Intune endpoint support.

Experience supporting hardware, peripherals, and shop floor or manufacturing technology preferred.

Experience creating and maintaining IT documentation such as SOPs, runbooks, or knowledge base articles using practical frameworks (KCS or similar).

Ability to prioritize work effectively in a fast-paced, production-driven environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...