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Janitorial Services Procurement Program Lead

May 26, 2026

Job TitleJanitorial Services Procurement Program LeadJob Description SummaryWe are seeking a highly knowledgeable and experienced Janitorial Services Program Manager. The ideal candidate will possess deep expertise in janitorial services, including pricing strategies (to ensure cost-effective solutions without compromising quality), cleaning methods, products, and knowledge of industry best practices and emerging trends to continuously improve janitorial services. This role involves providing expert guidance and strategy, developing program materials, and developing a robust preferred supplier program. This role requires strong leadership, excellent organizational skills, the ability to manage multiple projects simultaneously and the ability to consult and understand C&W business units and our client’s needs. This role is instrumental in delivering value to Cushman & Wakefield’s clients through leveraging the Company’s aggregated spend across the client base in order to negotiate best in class rates and contractual terms and conditions at the individual client property level. Procurement is a cornerstone of Cushman & Wakefield’s value proposition to clients and the Janitorial Program Lead may accompany Cushman & Wakefield executives on new client pitches and existing client quarterly business reviews to highlight the bottom-line benefits that our group delivers. As such, the Janitorial Program Lead will also work with Marketing to develop methods to highlight their capabilities and category accomplishments to clients by drafting white papers and updating internal and external Cushman & Wakefield website platforms.Job DescriptionResponsibilities: Leadership-<ul><li>Creates a working environment that encourages high performance and innovation.</li><li>Becomes a trusted advisor and subject matter expert within the janitorial category.</li><li>Flexibility, adaptability & conflict resolution to enable the delivery of procurement and client account goals.</li><li>Promotes compliance with C&W’s code of conduct and DRIVE Values.</li><li>Navigating a matrixed organization where stakeholders are in different business lines, functions or projects</li></ul>Category Management-<ul><li>Establishes category plans and strategy to ensure the right solution for C&W business lines.</li><li>Responsible for working with procurement business partners and service line leadership to align category management vision with service line and procurement priorities. </li><li>Drives EBITDA growth through C&W’s preferred suppliers.</li><li>Analyze current janitorial procedures and equipment to identify areas for improvement, efficiency gains, and cost reduction opportunities. Incorporates industry best practices into category delivery.</li><li>Utilizes demand planning to target value from supplier agreements.</li><li>Monitors preferred supplier utilization, builds roster to ensure capability to deliver across the service line portfolios, and monitors performance to ensure capability to meet account needs.</li><li>Ability to develop and understand data analytics, to mine data to drive in depth analysis of client 3rd party spend.</li><li>Ensure effective commercial arrangements.</li></ul>Business Influence-<ul><li>Serve as a point of contact for questions and concerns related to janitorial services. </li><li>Partners with MRO supplies category leader to enable janitorial supplies (jan/san) strategy.</li><li>Develop and deliver comprehensive training programs for C&W and our clients, covering best practices, safety protocols, and new equipment/technologies. </li><li>Communicates preferred supplier metrics and helps the business drive greater adoption of the preferred supplier network.</li><li>Develops and maintains strong relationships with business units and the category management team.</li><li>Drives for results by consistently achieving goals in a timely manner.</li><li>Develops and delivers communications with clarity and impact, ensuring consistent messaging.</li><li>Encourages creation and brings new best in class ideas and approaches to the table for developing and executing category strategies and working within the supply market to ensure Cushman & Wakefield meets or exceeds their objectives.</li><li>Working cross-functionally with other departments including Legal, Finance, Operations, TDS, HR, Project Management, etc. for delivery of category strategies.</li></ul>Continuous Improvement/Change Management-<ul><li>Strong problem-solving skills utilizing continuous improvement techniques.</li><li>Utilizes change management techniques to drive the development and utilization of a preferred supplier program.</li></ul>Qualifications: <ul><li>Bachelor’s degree in business or a related field preferred.</li><li>10+ years of janitorial industry and operational experience.</li><li>Professional certifications preferred e.g., Certified Custodial Technician (CCT), Green Masters Certification or evidence of continued professional growth</li><li>Deep Knowledge of Janitorial Practices: Extensive experience in pricing models, cleaning techniques, equipment, and chemical usage.</li><li>Knowledge of effective supplier risk management techniques</li><li>Training and Instructional Skills: Ability to effectively train and mentor others.</li><li>Problem-Solving and Analytical Skills: Ability to identify and resolve issues related to cleanliness and cleaning equipment.</li><li>Communication Skills: Ability to communicate effectively at all levels of an organization.</li><li>Organization and Time Management: Ability to manage multiple tasks and deadlines effectively.</li><li>Safety Knowledge: Understanding of safety regulations and procedures related to janitorial operations.</li><li>Capacity to develop innovative strategies and solutions, Creative problem solver,</li><li>Contract negotiation and ongoing management skills.</li></ul><ul><li>Continuous improvement</li><li>Personal flexibility</li><li>Independent worker, self-starter</li><li>Organizational savvy</li><li>Innovativeness</li><li>Effective Communication & presentation skills</li><li>Decision making & crisis management Business Influence, interviewing and active listening</li><li>C&W DRIVE Values: Driven, Resilient, Inclusive Visionary and Entrepreneurial</li></ul> Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team. This posting is for a new position. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $ 131,750.00 - $155,000.00Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...