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Key Account Manager (Mental Health Services)

May 27, 2026

<p><span style="font-size: 15px;"><strong>About Lyra Health</strong></span></p> <p>Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. </p><p><br></p><p><strong>Your Mission as an Account Manager</strong></p> <p>You will be the local face and strategic partner for our global corporate customers in Australia. Your mission is to own the local relationship, ensure seamless program implementation, and, crucially, manage the local relationship for an important global client based in the region.</p> <p> </p> <p><strong>What You'll Bring to the Team</strong></p> <p>As an autonomous and proactive professional with a background in the <strong>Employee Assistance Program (EAP)</strong> or broader mental health services sector, <strong>Your Experience of 2-4+ years </strong> managing large corporate client relationships, Ideally with 2 years specifically within an EAP or comparable Mental Health Services setting and a suitable qualification/background in Psychology or Mental Health, you will be the bridge between Local and global Clients and Lyra´s Mission to bring mental health services arround the globe.</p> <p> </p> <p>Your Excellent presentation skills and credibility will represent Lyra to senior local customer representatives with an <strong>Exceptional</strong> highly positive and energetic approach to client interactions.</p> <p> </p> <p> </p> <p></p><p><br></p><div><strong>Key Accountabilities</strong></div> <div> </div> <ul> <li><strong>Strategic Account Management:</strong> Manage local relationships and act as the primary contact for our most important global customer local teams in Australia, in addition to new and existing corporate clients.</li> </ul> <div> </div> <ul> <li><strong>Client focused: </strong>To respond to client needs and crises when required, ensuring immediate and the best local support, managing a flexible schedule to ensure clients receive support when needed.</li> </ul> <div> </div> <ul> <li><strong>Implementation & Program Launch:</strong> Collaborate closely with the Global and Local Account Consultants to ensure successful program launches and ongoing, high-quality service delivery.</li> </ul> <div> </div> <ul> <li><strong>Risk & Issue Mitigation:</strong> Proactively identify and manage local account risks, collaborating with the Customer Success Team to convert potential issues into strategic opportunities.</li> </ul> <div> </div> <ul> <li><strong>Market Strategy & Promotion:</strong> Leverage your knowledge of the Australian mental health landscape to advise customers on service promotion and appropriate interventions.</li> </ul> <div> </div><p><br></p><p></p> <div>$73,800 - $108,200 a year</div><small><div>In exchange for your commitment and specialized skills, Lyra offers a highly competitive total compensation and benefits package including a Annual Performance Bonus, and our comprehensive <strong>Employee Assistance Program (EAP)</strong>, which offers psychological, legal, and nutritional support, Additional Paid Personal Days.</div> <div> </div></small> <p>If you identify 100% with this challenge and want to impact people's lives significantly, apply now and we will contact you as soon as possible!</p><p><br></p><p><span style="font-size: small;">"</span><span style="font-size: 15px;">We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.</span></p> <p> </p> <p><span style="font-size: 11pt;">By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health </span><a href="https://www.lyrahealth.com/workforce-privacy-notice/" style="font-size: 11pt;">Workforce Privacy Notice</a><span style="font-size: 11pt;">. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information </span><a href="https://privacy-central.securiti.ai/#/dsr/be61bec1-10a5-47ac-94ab-3055974aefb1" style="font-size: 11pt;">form</a><span style="font-size: 11pt;">. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact </span><a href="mailto:globaldpo@lyrahealth.com" style="font-size: 14.6667px;">globaldpo@lyrahealth.com</a><span style="font-size: 14.6667px;">.</span><span style="font-size: 11pt;"> For more information about how we use and retain your information, please see our </span><a href="https://www.lyrahealth.com/workforce-privacy-notice/" style="font-size: 11pt;">Workforce Privacy Notice</a><span style="font-size: 11pt;">."</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...