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Logistics Manager
Overview Sprout is a global IT hardware retirement provider for hyperscaler and enterprise clients. We leverage a nationwide footprint (and international partner network) combined with proprietary software to enable efficient end‑to‑end IT asset disposition (ITAD) with a focus on data‑bearing devices from the client to the cloud. The company is headquartered in Charlotte, NC with additional operations near Sacramento, Dallas, and Boston. Sprout provides software and services to clients in the form of our IT Asset Disposition, Certified Destruction, and Responsible Recycling solutions. Since our founding as an electronic waste startup from a Duke University dorm room in 2014, we have been expanding at an average rate of >66% each year. By adhering to our three values (OneSprout, Deliver Excellence, and Integrity Matters), we are proud of our culture to move at #SproutSpeed to become the emerging leader in our industry. For more information, please visit www.sproutup.com. The Logistics Manager will lead and elevate Sprout’s domestic and international transportation operations. This is an operations‑first leadership role focused on network optimization, contract negotiation, automation, KPI development, and scaling execution capacity. We are seeking a true master of shipping across parcel, LTL, FTL, dedicated truckload, air freight, and ocean. This individual will strengthen carrier partnerships, improve dispatch workflows, integrate technology, introduce leading indicators, and drive measurable efficiency gains and cost improvements. This role will collaborate closely with Compliance and Service Delivery but is centered on operational execution, scalability, process improvement, and performance discipline. This is a perform‑while‑transforming role. The right candidate will immediately contribute tactically while building the systems, structure, and analytics that take our logistics function to the next level. Responsibilities Required: Own and continuously optimize Sprout’s multimodal transportation network across parcel, LTL, FTL, dedicated, air freight, and ocean. Negotiate carrier contracts and service agreements to improve cost structure, reliability, and performance. Strengthen 3PL and freight forwarder partnerships through defined service levels, accountability standards, and performance oversight. Develop contingency and surge capacity strategies to mitigate disruption and maintain service continuity. Support expansion of domestic transportation initiatives (fleet & outsourced) to support an internal onsite service execution model. Design, document, and implement scalable SOPs for domestic and international dispatch operations. Standardize routing, mode selection, and escalation frameworks to drive consistency, margin protection, and service reliability. Identify workflow inefficiencies, bottlenecks, and waste, and implement measurable process improvements. Partner cross‑functionally with Operations, Fleet, Sales, and Compliance to ensure safe and accurate execution of dangerous goods shipments and international documentation requirements, including coordination of EEI filings via ACE. Partner with internal technology teams to automate dispatching, tracking, and reporting workflows. Optimize ERP and TMS utilization to reduce manual touchpoints and increase coordinator productivity. Identify and implement smart workflow automations, carrier integrations, API enhancements, and reporting improvements. Lead technology‑driven process improvements that increase throughput and scalability without proportional headcount growth. Develop and implement operational KPIs and leading indicators tied to cost efficiency, service reliability, speed to dispatch, and carrier performance. Deliver regular, data‑driven performance reporting to leadership, including margin and service‑level insights. Provide market‑informed analysis that isolates internal operational impact from external rate and capacity fluctuations, clearly quantifying efficiency gains or declines and linking findings to corrective actions. Use operational data to support pricing strategy, cost‑to‑serve visibility, and continuous service improvements. Lead, mentor, and develop logistics coordinators to improve output, accuracy, and confidence. Build redundancy and cross‑training across modes and lanes. Establish accountability structures, elevate operational discipline, and raise performance standards across the team. Partner with Sales, Operations, Project Management, Finance, and Compliance to ensure seamless execution. Support compliance initiatives operationally while deferring regulatory ownership to Trade Compliance leadership. Provide logistics expertise during customer onboarding, program design, and expansion initiatives. Qualifications Required Qualifications: 7+ years of progressive logistics management experience with deep multimodal expertise across parcel, LTL, FTL, dedicated, air freight, and ocean transportation. Proven experience negotiating transportation contracts, managing carrier networks, and delivering measurable cost and service improvements. Demonstrated success building, standardizing, and scaling dispatch or logistics operations in complex or high‑growth environments. Strong experience designing and implementing SOPs that improve execution speed, accuracy, and margin protection. Required hands‑on experience improving ERP and TMS platforms, including system optimization, workflow design, automation rollout, carrier integrations, and reducing manual touchpoints. Required experience implementing dispatch automation and technology‑driven workflow improvements that increase coordinator productivity and scalability. Required working knowledge of international shipping documentation processes, including commercial invoices, packing lists, SLI coordination, EEI filing, and export execution workflows. Proven ability to create operational KPIs and clearly communicate performance improvements or declines net of market impacts. Strong analytical skills with advanced Excel proficiency and the ability to translate operational data into actionable insights. Demonstrated leadership experience managing and developing logistics teams, building redundancy, and raising performance standards. Ability to collaborate effectively across Operations, Fleet, Sales, Finance, and Compliance functions. Preferred Qualifications: Experience in ITAD, reverse logistics, electronics, high‑value or high‑security asset transportation, or asset recovery industries. Experience contributing to logistics system implementations or major technology transitions. Background in high‑growth, transformation‑focused, or process‑maturing organizations. Experience working with BI or dashboard tools such as Power BI or Tableau. Experience improving cost‑to‑serve visibility or supporting margin expansion initiatives. Dangerous goods or hazmat certification with experience developing SOPs, coaching team members, and managing or assigning training records. EEO The Company is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification). #J-18808-Ljbffr Salary: USD 72000 - 108000 per year Experience: 5 years required
