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Manager, Advanced Support Consulting

May 27, 2026

US Base Salary Range: $80,000 - $105,000 w/ a 10% annual bonus<h1>About Us</h1>Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.<h1>About the Role</h1>Are you passionate about leveraging technology for social good? Do you have a vision for using innovative solutions to drive impactful change in communities? We are seeking a dynamic and driven Manager of Advanced Support Consultants (ASC) to join our Value-Added Services team within our overall Professional Services Organization. This role is ideal for someone with a strong background in leading high performing teams, stakeholder engagement, and delivering high-impact solutions in a fast-paced environment.You will be managing a team of talented consultants who provide proactive, post implementation consulting services to our clients. You will be responsible for ensuring they deliver exceptional service and technical solutions that empower our clients to achieve their goals and outcomes. Your leadership will be pivotal in shaping the future of our ASC team and driving success by delivering efficient, high-quality services and deliverables. The role demands customer management skills and cross-functional collaboration with other customer-facing teams including Sales, Customer Success Management, Implementation, Support and Product Management.What You’ll Do:Leadership and Management:<ul><li>Lead, mentor, and develop a team of Advanced Support Consultants.</li><li>Ensure team members have the resources, training, and support needed to excel in their roles.</li><li>Conduct regular performance reviews and provide constructive feedback.</li></ul>Client Relationship Management:<ul><li>Serve as an escalation point for key clients, ensuring their issues are resolved promptly and effectively.</li><li>Oversee services delivery for clients, ensuring their technical and consultative needs are met.</li><li>Coordinate with other teams (e.g., Implementation, CSM, Support, etc.) to ensure seamless client experiences.</li></ul>Technical Support and Consultation:<ul><li>Champion the integration of Bonterra's innovative enterprise impact management solutions, focusing on immediate transformation and scaling impact.</li><li>Oversee the delivery of technical consulting, including workflow design, form configuration, and reporting consultation.</li><li>Review and validate client requests, ensuring clear and actionable inputs for the team.</li><li>Ensure all deliverables meet high-quality standards and are completed within the agreed timelines and budget.</li><li>Provide weekly team updates to leadership to ensure comprehensive communication and alignment.</li></ul>Process Improvement:<ul><li>Monitor metrics to measure the success of the team against strategic KPIs, using data to inform decision-making and strategic adjustments.</li><li>Identify and implement process improvements to enhance the efficiency and effectiveness of the team.</li><li>Develop and maintain documentation and guidelines for team processes and client interactions.</li></ul>Monitoring Metrics and Performance:<ul><li>Track key performance indicators (KPIs) to assess team performance and client satisfaction.</li><li>Analyze data to identify trends, areas for improvement, and opportunities for optimization.</li><li>Create and present regular performance reports to leadership, highlighting achievements and areas needing attention.</li><li>Implement feedback loops and continuous improvement practices based on performance data.</li></ul>Required Experience:<ul><li>Team lead or management experience in a SaaS professional services organization with a proven track record of successfully leading teams (2+ years preferred).</li><li>Strong leadership and team management skills, with the ability to inspire, motivate, and foster a positive team environment that promotes continuous learning and development.</li><li>Proven experience in a technical support or consulting role, preferably within the software or technology sector.</li><li>Strong problem-solving abilities and a proactive, data-driven approach to decision-making with the ability to translate complex insights into actionable strategies.</li><li>Excellent client-facing and communication skills, with the ability to clearly explain complex technical information.</li><li>Strong understanding of system configurations, technical troubleshooting, and support processes.</li><li>Demonstrated initiative and self-starting ability to independently identify and act on opportunities and challenges.</li><li>Strong organizational skills with the ability to manage multiple priorities, timelines, and aggressive deadlines in a resourceful and adaptable manner.</li><li>Proficiency in relevant technology solutions and platforms.</li><li>Experience working with non-profit and government organizations (preferred)</li></ul>At Bonterra, we’re building AI-powered tools to solve real human challenges—and we want teammates who share that enthusiasm. We value people who will champion AI and bring diverse perspectives from different industries, backgrounds, and cultures. Together, we create AI that breaks down barriers, empowers communities, and delivers better outcomesAt this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.____________________________________________________________________________________<h1>Our Culture</h1>At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture <a href="https://www.bonterratech.com/culture-values-and-deib" target="_blank" rel="noopener noreferrer">here.</a><h1>Compensation & Benefits</h1>We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details <a href="https://www.bonterratech.com/careers" target="_blank" rel="noopener noreferrer">here.</a> Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________<h1>Equal Opportunity & Accommodations</h1>At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u" target="_blank" rel="noopener noreferrer">submit a request.</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...