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Manager Automation & Clinical Software Solutions

May 27, 2026

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look. At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Manager, Customer Service , WITS (f/m/d) will have responsibility to lead and oversee one (Team 1) of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end‑to‑end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment. In this role, you will have the opportunity to: <ul><li>Lead, mentor, and develop a team of Specialists across Hardware, Application Workflow, and Clinical IT domains for seamless integration of all solution components..</li><li>Plan and monitor resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support, mitigating risks and resolving issues.</li><li>Drive customer satisfaction by guaranteeing a smooth installation experience and effective Go-Live.</li><li>Develop and maintain installation processes, documentation, and best practices to ensure consistency and operational excellence.</li><li>Track performance metrics, analyze operational data, and implement improvement initiatives.</li><li>Partner with Sales, Project Management, Local Service, Local Application Specialists to ensure readiness and successful project outcomes.</li><li>Collaborate with other regional teams and global teams to share knowledge, share resources, align on standards, and implement new tools or technologies.</li></ul>The Manager, Customer Service , WITS (f/m/d) will be joining a dynamic team of accomplished business leaders who share a passion for competing through an entrepreneurial approach in a multi-billion dollar marketplace. It will be incumbent upon him/her to contribute to immediate and effective relations through interactive communication, exchanging ideas and fostering an environment of teamwork and mutual respect.In addition, certain personal attributes will be necessary components of the successful candidate’s background for the role:<ul><li>Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s preferred.</li><li>5+ years in solution delivery of Automation/IT services, leading complex team, preferably multicultural distributed teams across EMEA. Ability to work effectively across diverse cultures and geographies with proven experience with complex installations (integrations, networking, security, data migration) and customer support operations. Familiarity with security frameworks (e.g., ISO 27001) and EMEA data/privacy regulations (e.g., GDPR).</li><li>Very customer focused and has strong interpersonal and communications skills. Ability to influence others – ability to inform, convince, and persuade others to action on key initiatives</li><li>High energy, able to handle conflict. An independent worker, capable of operating in a fast-moving, ever-changing environment and able to effectively deal with difficult situations. High adaptability in a dynamic environment</li><li>Fluency in English and Italian; Additional EMEA languages (e.g., German, French, Italian, Spanish) are advantageous.</li></ul>Working Conditions: <ul><li>This role is REMOTE based in Italy. Alternative locations can be considered as exception if based in South EU close to an international Airport</li><li>Willingness to travel across the installation assigned (up to 50-70%, depending on portfolio and go‑live schedules).</li></ul>#LI-EB1Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.For more information, visit <a href="http://www.danaher.com/" target="_blank">www.danaher.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...