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Manager, Customer & Martech Enablement

June 3, 2026

<div>Overview The Manager, Customer & Martech Enablement, will play a pivotal role in scaling our customer capabilities foundation to enable smarter and faster customer decisions that deliver seamless, customer-centric experiences and support enterprise CRM and Martech programs/initiatives that drive customer engagement. Responsibilities As the Manager, Customer & Martech Enablement you will lead the team to: <ul><li>Serve as system/application owner and subject matter expert for customer platforms including but not limited to the CDP, enforcing business standards and driving adoption across stakeholder teams.</li><li>Be the bridge between Marketing, Engineering, Data & Analytics, and Product Management.</li><li>Responsible for the strategic vision and priorities for Martech programs including partnering with Product on the program roadmap, building use cases, prioritizing Martech capabilities and improvements, defining requirements and getting stakeholder alignment, and ensuring the seamless delivery of improvements to enable key programs and initiatives.</li><li>Gather stakeholder feedback on key priorities, driving alignment on objectives, KPIs and prioritization.</li><li>Translate business objectives and vision for the customer experience into clear functional requirements for Product/Engineering.</li><li>SME on technical topics related to marketing technology, informing technology roadmaps and working alongside Product owners to coordinate key enhancements and improvements to new or existing platforms/journeys.</li><li>Develop and maintain reporting and analysis to deliver actionable insights to measure program/initiative performance and inform future plans and program strategies.</li><li>Define how we use our technology for personalization, audience targeting and segmentation and contribute to our customer data strategy.</li><li>Consult on campaign strategy and execution design (segmentation, targeting, personalization, journeys).</li><li>Champion the transition toward an AI-first marketing infrastructure. You will identify opportunities to leverage AI for lead enrichment, scoring, and routing, creating seamless, automated data flows that reduce manual effort and enhance the user journey.</li><li>Day-to-day business management of core Martech stack and integrations, troubleshooting issues and implementing best practices, such rigorous sandbox testing and error monitoring, to ensure operational excellence.</li><li>Additional responsibilities as assigned.</li></ul> Qualifications <ul><li>Bachelor's degree in Marketing, Product, Data Analytics or related field.</li><li>Minimum 5 years of relevant experience in CRM, Loyalty, Product, and/or Owned Media for a DTC organization, preferably in the retail space.</li><li>Strong understanding of omnichannel retail and customer lifecycle management</li><li>Relentless attention to detail, demonstrated problem-solving aptitude, and ability to balance multiple projects and priorities simultaneously.</li><li>Self-starter who takes initiative with strong planning and project management skills.</li><li>Proven ability to learn new technologies quickly and drive adoption and change management with stakeholders.</li><li>Excellent verbal and written communication skills with proficiency in the Microsoft Office Suite; able to build relationships and influence within a matrixed environment.</li></ul> Quarterly travel required. Benefits The annual base salary range is $85,000-$100,000. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. Foot Locker Benefits: <ul><li>Employee Discount</li><li>Paid Time Off</li><li>Medical | Dental | Vision Coverage</li><li>401(k) | Roth 401(k)</li><li>Stock Purchase Plan</li><li>Life Insurance</li><li>Flexible Spending Account</li><li>Opportunities for Advancement</li><li>Tuition Reimbursement for Qualified Courses</li><li>Strong Company Culture</li></ul> Employee Resource Groups</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...