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Manager, Data Management & Governance

June 6, 2026

About the position

Grant Thornton is seeking a Manager, Data Management & Governance to join the team. This role is responsible for ensuring the firm's Customer Platforms data is accurate, complete, and reliable by establishing the governance standards, data quality processes, and operating model that allow our commercial platforms to serve as a trustworthy foundation for client master data, pipeline reporting, and firm-wide integrations. The Customer Platforms team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's customer technology ecosystem. Data & Governance is a dedicated function within this team focused on making sure the data that powers our customers platforms is fit for purpose across all downstream uses, including ERP integration, growth performance reporting, and onboarding of teams joining the Grant Thornton Advisors network. This role partners closely with Platform Operations and the COE within Customer Platforms, as well as go-to-market, marketing, commercial, IT, and other relevant firm functions across the firm.

Responsibilities

Establish and maintain data quality standards, monitoring processes, and remediation workflows across the firm's CRM.
Oversee the collection, preparation, and validation of data from multiple sources including acquisitions, business units, and legacy systems.
Manage record matching against the global client list and lead deduplication and enrichment processes.
Identify and resolve data quality issues, working with Platform Operations and business stakeholders to address root causes.
Ensure CRM data meets the quality standards required to support ERP integration, growth performance reporting, and pipeline visibility.
Define and enforce Customer Platforms data governance policies, compliance requirements, and data standards that adheres to the firm’s data governance policies and compliance requirements.
Establish proactive monitoring and remediation workflows that prevent data issues before they affect downstream reporting.
Own the customer platform’s data governance framework ensuring it is documented, maintained, and applied consistently across the platform.
Partner with Platform Operations and the COE and the firm’s Data Governance team to align governance practices with platform operations and enablement activity.
Report on data quality metrics and governance compliance to the Director.
Partner with the COE and Platform Operations on data discovery for firms and teams joining the GT network including acquisitions, new market entries, and firm expansions.
Define data requirements and quality standards that incoming teams must meet before integration onto the global customer platform.
Validate and prepare incoming data for migration, ensuring records are clean, matched, and enriched before loading into the CRM.
Maintain data onboarding frameworks that support consistent, repeatable integration regardless of the size or complexity of the incoming team.
Work alongside go-to-market, marketing, commercial, and IT to align data standards and support cross-functional data needs.
Serve as the subject matter expert on CRM data quality and governance in cross-functional discussions.
Partner with Data Analysts on the team to coordinate data preparation, matching, and monitoring work.
Contribute to the broader Customer Platforms roadmap by ensuring data readiness keeps pace with platform and business evolution.

Requirements

6+ years in data management, data governance, CRM operations, or a related data-focused role
Built or formalized a data governance function, framework, or set of operating standards
Managed data quality processes including deduplication, enrichment, record matching, and master data management
Operated as a data owner or governance lead for a CRM platform (Dynamics 365 or equivalent)
Supported M&A data integration or systems migration work, including managing data from legacy or third-party sources
Working knowledge of data query tools (SQL or equivalent) to investigate, validate, and audit data independently
Hands-on experience working within CRM data environments such as Microsoft Dataverse or equivalent
Ability to assess and map data structures from source systems including legacy or third-party platforms against target data models
Experience or familiarity with global data privacy requirements
Worked in or alongside professional services, financial advisory, or a similarly complex matrixed organization

Nice-to-haves

You understand that bad data is a business problem, not just a technical one and you know how to make that case to senior stakeholders
You bring structure and rigor to environments where data has historically been managed informally
You are a collaborative partner who builds trust across platform, IT, and go-to-market teams
You can translate data complexity into clear business language without losing the substance
You are technical enough to get into the data yourself when needed, and business-savvy enough to know when the findings matter
You are detail-oriented and accountable, you hold yourself and the work to a high standard
You are comfortable building from scratch and thrive in environments where you define what good looks like
Professional services or financial advisory background preferred

Benefits

Medical, dental and vision insurance programs
Employee assistance program
Paid sick leave
Paid firm holidays
401(k) savings plan
Employee retirement plan
Discretionary, annual bonus based on individual and firm performance

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...