Market Operations Lead

Job Description:

  • Responsible for day to day management of Equities Trading Services desk during overnight trading hours (8pm-4am EST)
  • Overseeing the work of 2 more junior analysts as they support the Nasdaq Stock Market during overnight hours
  • Research and respond to all trading and technical inquiries from both internal and external customers using various support tools
  • Provide assistance/training to customers in all facets of Nasdaq’s Equities business including the use of all exchange services and ancillary products
  • Troubleshoot all client connectivity issues including firewall changes, access list modifications, and session configurations
  • Support for the Nasdaq/FINRA Trade Reporting Facility (ACT)
  • Provide client assistance on specific functionality for all new and existing Nasdaq protocols
  • Manage major incidents by troubleshooting and communicating with internal and external clients
  • Apply AI-driven thinking to improve standard operating procedures and service workflows
  • Responsible for making regular process improvements in all facets of the group’s daily duties
  • Support user acceptance testing of new products

Requirements:

  • Undergraduate degree in business related major or related experience
  • At least 2-3 years of experience
  • Preference for Series 7, Series 24 or willingness to pass SIE within 5 months of employment

Benefits:

  • 401(k) program with 6% employer match
  • Employee Stock Purchase Program with 15% discount
  • Student loan repayment program up to $10k
  • Company paid life and disability plans
  • Generous paid time off
  • Comprehensive medical, dental and vision coverage
  • Health spending account with employer contribution
  • Paid flex days to support mental wellbeing
  • Gym membership discounts
  • Hybrid home/office schedule (for most positions)
  • Paid parental leave
  • Fertility benefits
  • Paid bereavement leave
  • Company gift matching program
  • Employee resource groups
  • Paid volunteer days
  • Education Assistance Program
  • Robust job skills training and Professional development opportunities
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