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Market Sales Manager - Remote - Chicago, IL (Chicago, IL)

May 16, 2026

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line. Market Sales Manager will manage execution, compliance, and growth across assigned customer locations. This role serves as the primary field-facing partner to customers, Operations, Logistics, and internal stakeholders, ensuring best-in-class execution while driving new distribution, display optimization, and revenue growth. TASTE OF WHAT YOU WILL BE DOING: Customer Execution & Compliance Conduct regular door audits at customer locations to ensure operational, quality, and merchandising standards are met. Identify execution gaps and communicate issues to Operations and Logistics teams, following through to resolution. Ensure customer locations consistently meet company and brand standards. Issue Resolution & Customer Support Act as the first point of contact for customer delivery, product, and display issues. Partner with General Managers, Operations, and the 3PL Logistics team to build contingency plans and resolve issues quickly and effectively. Proactively address risks to service, sales, and execution. Sales Growth & Expansion Support Support territory expansion by coordinating new customer launches and ensuring 3PL readiness and execution excellence. Execute display optimization initiatives and sell in incremental space, features, and store-level opportunities. Identify and drive upsell opportunities aligned to customer and business objectives. Relationship Management Build strong business relationships with key customer stakeholders, including senior decision makers within national accounts. Serve as a trusted partner to customers, identifying opportunities and selling in relevant solutions. Performance Management & Reporting Leverage reporting tools and dashboards to track key performance metrics, including Sales, APD, SDS %, and Prime Margin %. Monitor territory performance against budget and targets, proactively course-correcting when results are off track. Share insights and recommendations with internal partners to drive continuous improvement. Best Practices & Continuous Improvement Ensure best practices are developed, documented, and consistently implemented at the customer level. Support execution excellence through standardization and process improvement. YOUR RECIPE FOR SUCCESS: Bachelor's degree or equivalent experience preferred 3+ years of field sales, account management, or customer-facing experience (CPG or retail preferred) Strong communication, problem-solving, and relationship-building skills Ability to work cross-functionally with Operations, Logistics, and Sales teams Strong analytical skills with experience interpreting sales and performance data Willingness to travel within assigned territory *The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process. BENEFITS: Comprehensive benefits (medical, vision, and dental insurance) Employee discount program 401K plan Generous PTO Plan Company events Education Reimbursement Adoption Assistance Life Insurance FSA/HSA Plans Pet Insurance KRISPY KREME is an Equal Opportunity Employer At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...