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Member Service Representative - South
About the position
At Mid American Credit Union a Member Service Representative, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to members who still enjoy face-to-face interaction. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience.
Responsibilities
- Exhibit strong interpersonal skills while interacting with members and all co-workers to exhibit a commitment to providing above and beyond customer service.
- Demonstrate the ability to demonstrate critical thinking while handling complex transactions.
- Demonstrate an understanding of products and willingness to educate our member about them.
- Maintain a positive attitude and engages members when they interact with them.
- Follow all policies and procedures set by the credit union when assisting members.
- Understand cash and check handling responsibilities and procedures. Upon completion of training, individual will be able to explain all documentation in relation to account ownership to include trust and business accounts to members.
- Ability to multi task while maintaining a high level of efficiency.
Requirements
- High School Diploma or GED required
- Six months to two years of similar or related experience.
- Knowledge of Windows and Microsoft Outlook software (Outlook, Word and Excel).
- Customer service experience including the ability to effectively perform the skills necessary to deliver exceptional service, such as communication, empathy, patience and organization.
