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Military LOA Case Manager - Remote

May 27, 2026

Hiring a remote HR Assistant to handle leave of absence cases for military leave. If interested, please apply directly.Job DescriptionThe HR Assistant – Military Leave of Absence Case Manager serves as the single point of contact for employees experiencing military-related leave of absence or disability events across the United States and globally. This role provides comprehensive, end-to-end case management, ensuring employees receive accurate information, timely support, and a consistent, trusted experience. The position focuses on understanding each employee’s unique situation, applying the appropriate benefits, maintaining compliance with relevant laws and policies, and adapting to changing circumstances in a fast-paced, high-volume environment.Responsibilities<ul><li>Serve as the primary contact for employees experiencing military-related leave of absence or disability events, providing clear guidance and support throughout the process.</li><li>Initiate and respond promptly to inquiries related to military leave and disability, ensuring employees and stakeholders receive timely and accurate information.</li><li>Provide holistic case management services from initial request through return-to-work, addressing employee needs and coordinating with relevant partners.</li><li>Deliver regular updates to employees, managers, and other stakeholders on case status, next steps, and any changes in leave or benefits.</li><li>Calculate leave-related payments using established system formulas, ensuring accuracy and adherence to applicable policies and guidelines.</li><li>Review military documentation to adjudicate leave requests, verifying eligibility and completeness of information.</li><li>Ensure compliance with federal and state laws, including USERRA, as well as internal policies governing military leave and disability cases.</li><li>Maintain accurate, detailed case records in the system, documenting interactions, decisions, and supporting documentation.</li><li>Adapt case management plans to evolving employee needs, changing circumstances, and updated medical or military documentation.</li><li>Handle sensitive and complex situations with professionalism and discretion, maintaining confidentiality at all times.</li><li>Identify and troubleshoot barriers that may impact employees’ leave or return-to-work, and proactively work to resolve issues.</li><li>Exercise sound critical thinking and problem-solving skills to make decisions with limited or incomplete information when necessary.</li><li>Facilitate smooth return-to-work transitions by coordinating with employees, managers, and other stakeholders to align expectations and timelines.</li><li>Educate managers and business partners on leave processes, requirements, and best practices related to military leave and return-to-work.</li><li>Collaborate closely with third-party administrators, HR, Legal, Payroll, Benefits, and other internal departments to ensure coordinated case management.</li><li>Communicate effectively in English, both verbally and in writing, to convey complex information in a clear and empathetic manner.</li><li>Manage multiple cases and projects simultaneously in a dynamic, fast-paced environment while maintaining strong ownership of deliverables.</li></ul>Essential Skills<ul><li>At least 2 years of human resources and/or case management experience, with specific experience in end-to-end leave of absence or case management strongly preferred.</li><li>Previous leave of absence (LOA) experience, particularly with military-related leaves, is critical for success in this role.</li><li>Working knowledge of USERRA (Uniformed Services Employment and Reemployment Rights Act of 1994), as it is the primary federal law applied to these cases.</li><li>At least 1 year of experience in HR or customer service, demonstrating strong employee or customer-facing support skills.</li><li>Proven critical thinking and problem-solving skills, with the ability to make informed decisions in complex or ambiguous situations.</li><li>Strong time management skills with a high level of ownership and accountability for meeting deadlines and deliverables.</li><li>Excellent verbal and written communication skills, with the ability to explain policies and processes clearly to employees and stakeholders.</li><li>Ability to build effective relationships and influence across functions, including HR, Legal, Payroll, Benefits, and external partners.</li><li>Proficiency with Microsoft Office, including Outlook, Word, and Excel, with the ability to work with Excel formulas for payment calculations.</li><li>Demonstrated ability to manage multiple projects or cases independently in a changing, fast-paced environment.</li><li>Ability to handle confidential information with discretion and maintain a high level of professionalism.</li></ul>Additional Skills & Qualifications<ul><li>Experience working in a specialized leave of absence or disability case management team, particularly in a corporate environment.</li><li>Comfort working in a fast-paced, high-volume setting while maintaining accuracy and attention to detail.</li><li>Willingness and ability to learn and apply new Excel formulas and system tools used for payment and case calculations.</li><li>Strong interpersonal skills, with a focus on empathy, active listening, and building trust with employees navigating leave or disability events.</li><li>Ability to collaborate effectively with third-party administrators and cross-functional partners to deliver a seamless employee experience.</li></ul>Work Environment100% remote within the USJob Type & LocationThis is a Contract position based out of Concord, NC.Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully remote position.Application DeadlineThis position is anticipated to close on May 29, 2026. <h4>About Aston Carter</h4> Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email <a href="mailto:%20astoncarteraccommodation@astoncarter.com">astoncarteraccommodation@astoncarter.com</a> for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...