Night Auditor

Neenah/Fox Crossing is looking to expand our team! Cobblestone Hotel & Suites - Neenah is looking for friendly, self motivated, hardworking individuals to join our front desk team in the night audit position. Night audit works from 11pm to 7am and requires a flexible schedule to include weekends and holidays.

Responsibilities include, but are not limited to:

  • Greeting guests

  • Performing guest transactions

  • Balancing reports
  • Processing reservations and credit cards
  • Provides quality service for guests including providing pertinent information about the area.
  • Handle and resolve guest’s complaints.
  • Operate switchboard giving courteous, polite service.
  • Demonstrate good communication skills.
  • Perform basic math using a calculator.
  • Have legible handwriting.
  • Knowledge of computer equipment.
  • Record information in the clerk log book and shift reports.
  • Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
  • Responsible for accurate cash control to include keeping the cash drawer at a minimum and ensuring that the shift deposits balance.
  • Maintain a neat and clean appearance behind the front desk and in the lobby area.
  • Operate TDD equipment for hearing impaired guests.
  • Implement all company policies and procedures for safety and security.
  • Responsible for key control.
  • Issues and receives both room keys and master keys.
  • Cleaning guestrooms and lobby area as needed.
  • Help with laundry.
  • Deliver cribs, towels or other items to guestrooms as requested.
  • Perform light maintenance duties.
Mandatory Job Requirements: Read, write and speak English. Neat, well-groomed appearance. Must have a flexible schedule to include evenings and weekends. Good communication skills. Pleasant personality and people skills. Accountability: Front desk area Accounting Audits and shoppers report scores all within acceptable ranges. Maintains high level of quality, service, and cleanliness. Daily accountability for cash drawer, deposits, and guestroom sales.

Experience or Training Required: High school education. Previous desk experience preferred but not necessary.

Job Type: Part-time

Pay: From $18.00 per hour

Benefits

  • Employee discount
Experience:
  • Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
  • Hotel experience: 1 year (Preferred)
Work Location: In person
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...