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Operational Support Trainer

June 2, 2026

Key Benefit Administrators is currently seeking an Operational Support Trainer to join our growing team. We are excited to speak to qualified candidates about this opportunity. This position includes a comprehensive benefit package and competitive salary! Day in the Life As an Operational Support Trainer, you will be responsible for designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service. This role owns key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training. The trainer partners with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations. Does this sound like you? <ul> <li>Minimum of one year's experience in operational work within healthcare is required.</li> <li>Demonstrated experience in claims processing and customer service operations.</li> <li>Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding are needed.</li> <li>General knowledge of insurance is required.</li> <li>Experience as a trainer, operational specialist, manager, and/or project management is a plus.</li> <li>Proven leadership in a remote setting is required.</li> <li>Curriculum development experience, including instructor-led materials, job aids, assessments, and computer-based training (CBT) courses.</li> <li>Experience delivering training or coaching adult learners in an operational environment preferred.</li> <li>Strong written and verbal communication skills with the ability to analyze and solve problems creatively and clearly explain complex concepts in a simple manner.</li> <li>Ability to take initiative, prioritize, and control processes and people in a group while partnering with Operational Management and creating training materials.</li> <li>Proficient in working independently, with the ability to self-study and research, especially within time constraints is a must.</li> <li>Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe.</li> <li>Proficiency with Microsoft Office applications is required.</li> <li>Must have strong customer service skills, teamwork, and capability to work with many different personality styles in a positive manner.</li> <li>Proficiency with Articulate, VBA, QicLink, Learning Management Systems (LMS), and KBAS are preferred.</li> </ul> About Key Benefit Administrators We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013. Check us out here: <a href="https://keybenefit.com/">https://keybenefit.com/</a> <a href="https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm">https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm</a> <a href="https://topworkplaces.com/company/key-benefit-administrato/indystar/">https://topworkplaces.com/company/key-benefit-administrato/indystar/</a> If you are unable to complete an application for Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process. All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender. DDNP002

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...