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Operations Control Center Associate

June 1, 2026

Overview

The Operations Control Center Associate ensures that all incoming facilities work requests from students, faculty, staff and other members of the Tufts Community into the Operations Division (Facilities, Events, Emergencies, etc.) are properly interpreted and triaged for both emergency and proper assignment purposes. Ensure the integrity, accuracy and completeness of Facilities repair and maintenance work order data, files, front-end communications and information flows.

What You'll Do

Responsible for receiving, prioritizing and processing work requests in Maximo – Facilities Work Management system.
- Ability to be trained in and ultimately read and interpret proprietary building automation system dashboards (e.g. Johnson Controls), respond to equipment sensors and alarms that send data and readings to a dashboard when out of tolerance and create necessary work orders in response to a variety of circumstances. Read/interpret diagnostic building automation screens. Have an understanding of basic mechanical, electrical and plumbing equipment and systems and understand basic actions that can be taken to regulate such equipment in accordance with manufacturer guidelines.
Act as the communications center and dispatch for trades and professional staff
Clarifies service needs with customers through effective and professional verbal and written interactions.
Secures necessary approvals for charges associated with billable work (versus baseline maintenance work)
Handles requests from outside contractors in gaining access to areas throughout campus, giving them contractor keys, keeping records of who has what and making sure they are returned in a timely manner
Applies business rules and possesses subject matter understanding of Tufts facilities, systems and assignment rules and data standards such that incoming work is classified in accordance with work type, system, asset and other work management classifications.
Understands equipment safety protocols and ensures such protocols are log in university systems. Understands and coordinates necessary facilities field resources to administer proper safety protocols in accordance with university policy.
- The ability to apply discretion and problem solving skills to an infinite variety of impromptu requests that range from complex to simple as well as emergency (high pressure) and non-emergency circumstances.
- Capable of reading plans, interpreting alarms, assign work to different disciplines and interpret complex rules to channel work to the appropriate resources.
- Ability to identify patterns, groupings and other work proclivities such that continuous process improvement opportunities are identified.
- Controls inventories assigned to Facilities Management; receives and catalogs incoming materials

What We're Looking For

Basic Requirements:
Knowledge and experience typically acquired by:

Associate's Degree in facilities management, engineering or similar technical discipline or profession
3-5 years of experience
Knowledge of / experience in MEP and instrumentation controls
Experience with Maximo

Preferred Qualifications:

Bachelor's Degree in facilities management, engineering or similar technical discipline or profession.
Prior experience in a support center environment

Special Work Schedule Requirements:

This job involves responsibilities that are performed in an on-site working environment
Our operation typically runs from 6:00 AM - Midnight.
Schedules assigned are based on business need. Flexibility in work schedule is key for the operation and covering of all shifts.
The anticipated shift is Monday - Friday; 8:00AM - 4:30PM.
- This role will have primary responsibilities on the Boston Campus with initial training on the Medford/Somerville Campus.
Flexible work arrangements can be amended or terminated by a manager with reasonable notice if work requirements or business needs change.
This position is considered essential as defined by Tufts University, which requires key University employees to report to work during weather emergencies, such as situations related to weather and/or man-made, such as power outages and scheduled utility shutdowns

Pay Range

Minimum $24.70, Midpoint $29.50, Maximum $34.20

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...