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Outbound Call Agent – French/Dutch Native Speaker (Remote in Spain)

May 27, 2026

<h1>Join us on our exciting journey!</h1>We are looking for a passionate French or Ducth Native Speaker with experience with outbound calls and database management to join us at our Madrid Production Hub office!The primary focus of the role will be to ensure smooth fieldwork execution for healthcare market research projects.If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!Essential Functions:<ul><li>Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).</li><li>Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.</li><li>Increase doctor’s engagement.</li><li>Promote HCP collaboration in market research studies based on established standards.</li><li>Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.</li><li>Take care of customer service with HCPs.</li><li>Utilize internal platforms and digital tools to manage outreach, track participation, and ensure accurate data entry and monitoring of fieldwork status.</li><li>Interpret and leverage data dashboards/reports to identify bottlenecks, prioritize actions, and improve engagement strategies.</li><li>Contribute to the continuous improvement of platform‑driven workflows by sharing insights and suggesting optimizations based on data trends and operational feedback.</li><li>Continuously adapt communication strategies with HCPs across projects and platforms.</li><li>Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations.</li><li>Effectively work and communicate with a multi-cultural and cross-functional team.</li></ul>Our ideal candidate: Skills & other requirements:<ul><li>High school graduate or equivalent.</li><li>Native or bilingual level of French / Dutch is required.</li><li>Good skills with Microsoft Excel.</li><li>Very good communicator.</li><li>Past experience in customer service is an advantage.</li><li>Strong prioritization skills and the ability to work in a multitask environment.</li><li>Experience working for multi-national corporations is an advantage.</li></ul>We invite you to join IQVIA™IQVIA™ is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at <a href="https://jobs.iqvia.com/" target="_blank" rel="noopener noreferrer">https://jobs.iqvia.com</a>IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status“.IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at <a href="https://jobs.iqvia.com" target="_blank" rel="noopener noreferrer">https://jobs.iqvia.com</a>.IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...