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Outbound Referral Scheduler - 4x10 Schedule - Weekdays/Weekends

June 2, 2026

Hours: 40 hours per week; Sunday, Wednesday, Thursday, Saturdays from 9:00 AM to 7:30 PM (EST)Location: RemoteJob Profile SummaryThis role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing. In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised and communicates information that requires little explanation or interpretation.Job OverviewThe position is responsible for enabling clinical referral partners (Tufts Medicine Medical Group, Tufts Medicine Integrated Network, and non-affiliated clinicians) to access Tufts Medicine primary and specialty care expertise. Predominantly using Epic based tools, clinical referral specialists will facilitate seamless patient access that reflects Tufts Medicine’s commitment to compassionate, high-quality care.Job DescriptionMinimum Qualifications:1. High School Diploma or equivalent2. One year (1) customer Service and/or Patient Experience.Preferred Qualifications:1.Experience with Epic2. One (1) years’ experience in a medical office or healthcare access centerDuties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.1. In support of the organization’s referral retention and growth goals, complete appointment request processes as received through Epic, telephone, or faxed based requests for care by a clinician2. Demonstrates Tufts Medicine service standards through professionalism and empathy with patients and colleagues3. Demonstrates excellent productivity through reaching workload volume goals as measured by completed work queue events and expected time to complete ratios4. Ensures compliance with data entry protocols and decision trees5. Verifies patient insurance coverage for specialist visits and diagnostic tests6. Informs patients about their referral appointment, including date, time, location, and any special instructions7. Meets all required competencies for department8. Adheres to the standards identified in the Center’s Organizational Competencies.Physical Requirements: 1. Professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.2. This is largely a sedentary role, which involves sitting most of the time, but may involve movements such as walking, standing, reaching, ascending / descending stairs, and operate office equipment.3. Frequently required to speak, hear, communicate, and exchange information.4. Able to see and read computer displays, read fine print, and/or normal type size print and distinguish letters, numbers, and symbols.5. Occasionally lift and/or move up to 25 pounds.Skills & Abilities:1. Ability to read and write in the English language.2. Attention to detail, strong organizational skills, and ability to switch tasks frequently.3. Experience with Excel, experience with Word, Visio, other Microsoft applications.4. Strong complex problem-solving skills and ability to make decisions independently.5. Ability to manage and prioritize multiple priorities in a dynamic fast paced environment.6. Ability to create a collaborative team-oriented environment.7. Ability to influence stakeholders without supervisory authority.8. Ability to talk, listen, and speak clearly in person and on the telephone. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $20.12 - $25.15

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...