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Overnight Customer Service Representative

May 26, 2026

<h1>Overnight Lost/Stolen Customer Service Representative – Remote</h1> <p><strong>Remote Position – Licensed for Residents of Pennsylvania, Ohio, and West Virginia Only</strong></p> <p>Capital Management Services has an exciting opportunity for individuals looking to join our growing Overnight Lost/Stolen Customer Service team.</p> <p>We are seeking dependable and customer-focused candidates interested in a fully remote position supporting a large banking institution. This role is ideal for individuals with experience in customer service, collections, telemarketing, sales, or other customer-facing environments. Candidates looking to break into the remote call center industry are also encouraged to apply.</p> <p>This position requires overnight, weekend, and holiday availability and is not a traditional 9–5 role.</p> <div contenteditable="false"><hr></div> <h2>Position Responsibilities</h2> <h3>File Fraud & Dispute Claims</h3> <p>Assist customers who suspect fraudulent activity on their account by filing disputes and securing debit cards for customer protection.</p> <h3>Deliver Empathetic Customer Service</h3> <p>Customers calling about potential fraud are often stressed or concerned. Representatives must maintain professionalism, empathy, and composure throughout every interaction.</p> <h3>Work Overnight & Off-Hours Schedules</h3> <p>This role operates during nights, weekends, and all holidays. Candidates must be comfortable working non-traditional schedules, including mandatory holiday coverage.</p> <div contenteditable="false"><hr></div> <h2>Training Schedule</h2> <h3>Week 1 – Beginning 6/8</h3> <p><strong>Training Hours: 5:00 PM – 9:00 PM</strong></p> <ul data-spread="false"> <li>Monday: Orientation – Crescent / TAC / HR</li> <li>Tuesday: Orientation – Equipment & Technology Setup</li> </ul> <div contenteditable="false"><hr></div> <h3>Week 2 – Beginning 6/15</h3> <p><strong>Training Hours: 9:00 PM – 2:00 AM</strong></p> <ul data-spread="false"> <li>Monday: Classroom Training</li> <li>Tuesday: Classroom Training</li> <li>Wednesday: SideJack & Navigation Training</li> <li>Thursday: SideJack & Navigation Training</li> </ul> <div contenteditable="false"><hr></div> <h3>Week 3 – Beginning 6/22</h3> <p><strong>Transition to OJT – All Days 9:00 PM – 2:00 AM</strong></p> <ul data-spread="false"> <li>Monday: Mock Calls While Navigating Systems</li> <li>Tuesday: Mock Calls While Navigating Systems</li> <li>Wednesday: Warm-Up & First Live Calls with Assistance</li> <li>Thursday: Live Calls with Support from MOD / Agent Trainer</li> </ul> <div contenteditable="false"><hr></div> <h2>Requirements</h2> <ul data-spread="false"> <li>High School Diploma or GED required</li> <li>Associate Degree preferred</li> <li>Must be at least 18 years old</li> <li>Background check required</li> <li>Strong communication and customer service skills</li> <li>Ability to problem solve in a fast-paced environment</li> <li>Minimum 3 years of PC or laptop experience required</li> </ul> <h3>Internet & Equipment Requirements</h3> <ul data-spread="false"> <li>Wired high-speed internet connection required</li> <li>Minimum internet speed: <ul data-spread="false"> <li>25 Mbps Download</li> <li>25 Mbps Upload</li> </ul> </li> <li>WiFi is NOT permitted</li> <li>Company equipment provided</li> </ul> <h3>Phone Requirements</h3> <ul data-spread="false"> <li>Android Smartphone (OS 11 or higher) OR</li> <li>iPhone (iOS 15 or higher)</li> <li>Smartphone with unlimited minutes or landline phone required</li> </ul> <div contenteditable="false"><hr></div> <h2>Schedule</h2> <ul data-spread="false"> <li>Overnight Shift</li> <li>Evening Shift</li> <li>Weekends Required</li> <li>All Holidays Required</li> </ul> <div contenteditable="false"><hr></div> <h2>Compensation</h2> <ul data-spread="false"> <li>$14.00 per hour</li> <li>Expected hours: 20–40 hours per week</li> <li>Bonus pay opportunities available</li> </ul> <div contenteditable="false"><hr></div> <h2>Benefits</h2> <ul data-spread="false"> <li>401(k)</li> <li>401(k) Matching</li> <li>Health Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>Paid Time Off</li> <li>Paid Training</li> <li>Work From Home</li> </ul> <div contenteditable="false"><hr></div> <h2>Job Type</h2> <p>Full-Time<br>Remote</p> <p>Work Location: Fully Remote</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...