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Part time REMOTE Customer Service Representative

May 23, 2026

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME

Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls.

Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour!

MUST HAVE RELIABLE INTERNET CONNECTION

What you’ll do:

Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts.
Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone.
Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times.
Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently
Track, route, and escalate unresolved issues to Management
Remain current on constant process updates and technology used within the company
Perform duties with awareness and in accordance with the organization's policies and applicable laws
Performs other duties as directed by management

Your Qualifications:

High School Diploma
MUST HAVE RELIABLE INTERNET
Experience in a call center environment a plus.
Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems
Ability to empathize with customer is critical
Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment
Possess organizational and time management skills
Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems

**This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed o contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be requires by employees in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations made to enable individual with disabilities to perform essential functions.

This job description does not imply or cannot be considered as a part of an employment contract. DEX Imaging as an Equal Opportunity Employer.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...