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People Experience Advisor

April 25, 2026

People Experience Advisor (ER Case Management) Join to apply for the People Experience Advisor (ER Case Management) role at JLL People Experience Advisor (ER Case Management) Join to apply for the People Experience Advisor (ER Case Management) role at JLL JLL Supports The Whole You, Personally And Professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Key Accountabilities Functional Knowledge Act as local delivery expert of JLL’s global HR strategy, ensuring that local policies and practices are in line with Global HR strategy Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions Drive pro-active engagement from the business on employee relations matters - minimising future business risk Focus on prompt service delivery, both setting and delivering on SLA response rates to queries Utilise technology to advance employee relations metrics for socialisation with People Partners and the wider PXP community Develop efficiencies and an infrastructure that supports line managers on the self-delivery of all employee relation matters i.e through training, guides, and sharing of best practice Enable an exceptional employee experience during moments that matter through the service provided by UK HR Advisory Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging Participate in projects with other COE’s on process improvements impacting business results Manage various degrees of complex employee relations situations in partnership with JLL’s Employee Relations team - for high risk or litigious matters Provide consultation to business stakeholders through coaching, training and advisory support Lead the integration and embed transferring populations under TUPE, with both precision and great focus on employee experience Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground” Business Expertise Experience of delivering HR and Operational activity within a complex organization, with an expertise in employee relations Strong background in technology and how this can be leveraged to support organization efficiency Team player who can leverage business strategy to effectively support local programs Skills & Competencies Leadership Drive the growth of the workforce on the ground, serving as a local HR professional Skilled facilitator, who can lead local and regional employee events, programs, etc. Problem Solving Ability to adjust styles of communicating to varying situations to ensure an inclusive environment A passion to work with people across a variety of backgrounds teaching and learning from people across the organization Excellent organizational skills with a starter finisher mentality with acute attention to detail Interpersonal Skills Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers An appetite for exceeding expectations within the business Qualifications / Experience / Education Bachelor\'s degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline) Experience working in a remote, matrixed, and geographically distributed organization. Skilled team player who is able to communicate their thoughts clearly and effectively London based, office 3 times per week Scope of Role UK only Circa 5000 UK based employees Collaboration with EMEA based colleagues Systems Used Workday ITrent Microsoft Suite PeopleSoft Tableu If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call + 44 ( 0 ) 20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Human Resources Referrals increase your chances of interviewing at JLL by 2x Get notified about new Human Resources Advisor jobs in London, England, United Kingdom . London, England, United Kingdom 1 week ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 5 days ago London, England, United Kingdom 5 days ago HR Appointments Adviser, Judicial Office(Ref: 6654) London, England, United Kingdom 4 days ago HR Business Partner (London & Head Office) London, England, United Kingdom 3 days ago HR Regional Partner, HR Regional Partner Team London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago London, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 days ago London, England, United Kingdom 1 day ago Staines-Upon-Thames, England, United Kingdom 1 week ago Dartford, England, United Kingdom 2 days ago London, England, United Kingdom 1 week ago London, England, United Kingdom 4 days ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 3 days ago Greater London, England, United Kingdom 3 days ago Hackney, England, United Kingdom 1 week ago HR Generalist (People & Experience focus) London, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Salary: GBP 36000 - 60000 per year Experience: 3 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...