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Processor - Hybrid
About the position
As a Processor at Splitero, you will support homeowners who have applied for our Home Equity Investment (HEI), a modern alternative to traditional financing with no income requirements or monthly payments, by preparing files for underwriter review. In this fast-paced, performance-driven role, you’ll take ownership of your pipeline and consistently work to meet and exceed production targets. This position blends traditional processing with elements of underwriting and sales, requiring a proactive, detail-oriented, tech-savvy professional with title curative knowledge who can multitask effectively while delivering a stellar experience to the homeowners you help. Strong cross-functional partnerships and clear, consistent communication with homeowners, teammates, and third-party partners are critical to advancing files and ensuring a seamless experience from application through closing. This is a hybrid role based in our San Diego office. Employees are required to work onsite Tuesday through Thursday each week, with the option to work remotely on Mondays and Fridays. This role offers on-target earnings of \$94,000+ per year, including a competitive hourly base plus uncapped monthly commissions tied directly to the number of homeowners you help close each month.
Responsibilities
- Reviewing applications and supporting documentation to ensure completeness and accuracy
- Proactively communicating with homeowners, teammates, and third-party vendors to discuss file-related items, set expectations, and obtain missing or incomplete documentation
- Ordering and reviewing information from various third-party vendors, including title reports, valuations and credit reports
- Thoroughly processing and preparing files for underwriter review, ensuring each submission is clean, complete, and accurate. Then proactively driving UW-conditioned items forward through to closing in compliance with Splitero guidelines, policies, and procedures
- Working cross-functionally with team members to deliver a seamless homeowner experience from file submission through closing
- Managing and prioritizing a pipeline of homeowners in various stages of the approval and funding process
- Meeting or exceeding established production goals, Key Performance Metrics and standards
Requirements
- 3+ years of experience in loan processing
- Familiarity with home equity investments is a plus. We love candidates who are excited to learn the product
- Experience using a robust CRM such as Salesforce, and working with mortgage and real estate third-party vendors including title, valuation, and credit
- Experience working in a service-oriented role with high-volume customer contact and strong verbal and written customer service skills
- Communication skills that go beyond the basics, including active listening, the ability to convey complex information in a clear and straightforward way, understanding homeowner needs and responding appropriately, staying composed under pressure, and communicating with empathy
- Strong ability to independently problem solve, prioritize, and manage your workload to meet deadlines, escalating appropriately when needed
- A team-first mentality with a genuine enthusiasm for fast-paced environments. You embrace change with resiliency and bring positivity and inclusivity to everything you do
- Based in or able to commute to our San Diego office. We work together in person Tuesday through Thursday, and our team culture is a big part of what makes this role great!
Benefits
- Monthly cell and internet stipend
- Comprehensive healthcare plans for you and your family (eligible on first day)
- Generous PTO
- Parental leave policy
