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Product Support Engineer, Remote US

May 25, 2026

Product Support Engineer, Remote US page is loaded Product Support Engineer, Remote US Apply remote type Remote locations New York, US, Remote Georgia, US, Remote Texas, US, Remote Arizona, US, Remote New Jersey, US, Remote time type Full time posted on Posted 7 Days Ago job requisition id 30188855 Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we\'ve led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at@Carrier . This position is for a senior professional with deep knowledge and highly developed technical expertise in Product and Technical HVAC Service who troubleshoots customer issues and provides critical training to our largest strategic account customers. Position will provide over the phone and on-site technical support for high profile strategic account customers to ensure timely resolution of complex issues. Position coordinates with local labor provider to implement proposed fixes from investigation and diagnosis of issue. This position is open to remote work within the USA. With candidates location close to major airport. General Responsibilities Contributes as the technical post-sale subject matter expert for multiple HVAC products and services Resolves issues surrounding installation, usage, and training on products Maintain and assess warranty and non-warranty related issues Coordinates with customer service and sales team to identify customer support and service needs. Conducts training sessions, product demonstrations and develop criteria for evaluating effectiveness of training activities Obtains information from customer and technical organizations, engineering, software, and product requirements to prepare training projects for customers and team members. Ensure implementation of training program. Traveling up to 25% in the USA. Required Qualifications High school diploma or GED. 5+ years in light commercial/commercial HVAC service experience. Ability to travel 25% domestically. Valid Drivers License. Preferred Qualifications Strong interpersonal, analytical and communication skills. Ability to diagnose and resolve the customer complaint to ensure maximum equipment up-time. Sense of urgency, self-initiative, commitment, and sense of ownership is a must. Strong ability to work cross-functionally with both internal and external contacts. Highly organized with strong attention to detail, while also able to manage multiple priorities. Ability to work under pressure and handle complex customer technical issues. Must be a highly motivated individual. Capable of making decisions to resolve problems immediately. Knowledge of Microsoft Office and SalesForce.com a plus. Experience with defining, capturing, and improving key metrics. RSRCAR #LI-Remote Pay Range: $77,500.00-$135,250.00 Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Job Applicant\'s Privacy Notice: Click on this link to read the Job Applicant\'s Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. Were constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the worlds first choice in security, shipping and HVAC technology. #J-18808-Ljbffr Salary: USD 77500 - 135250 per year Experience: 5 years required

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...