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Program Director

May 26, 2026

Director, ProgramJoin Our Life-Saving Team!Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.As a Program Director, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.Who We Are:PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.Responsibilities include:<ul><li>Overall accountability for personnel and budgetary decisions pertaining to the operation of EMS bases assigned. Maintain consistent overall operation of the rotor-wing and fixed-wing bases (if applicable) that includes availability of appropriate medical equipment and supplies to deliver quality patient care.</li><li>Responsible for ensuring a safe operational environment. Work closely with Legal Department, Human Resources, Risk Management and Safety to manage and reduce risk and liability in all aspects of daily operations</li><li>Responsible for ensuring that all pilot training, refresher training and FAA regulations for operations and maintenance are adhered to under FAR Part 135 regulations.</li><li>Responsible for the personnel, budget and training programs</li><li>Oversight of all business/strategic planning, coordinating efforts, marketing for service lines (rotor-wing, fixed-wing and long-range jet operations)</li><li>Responsible for EMS PR/Outreach education, employee interactions with customers (internal and external) and referring and receiving physicians</li><li>Responsible for all contractual relationships with payers, state health departments, other governmental payers and vendors</li><li>Remain abreast of local, regional, state and national legislation and regulations which impact delivery of air medical transport issues through active participation in the appropriate local, regional, state and national organizations</li><li>Provides for the flow of information to PHI both verbally and in regular written reports</li><li>Prepare and present marketing information to internal and external customers.</li><li>Train internal resources for marketing presentations</li><li>Assist in the development and approval of marketing collateral materials, giveaway items, etc.</li><li>Responsible for the general oversight of proactive marketing plan for the program by utilizing internal and external resources</li><li>Respond to requests from external customers (i.e., assist companies, managed care companies, EMS related agencies, physicians, etc.) by composing appropriate correspondence, selecting collateral materials, preparing formal credential information.</li><li>Respond to contract RFP's and present in-service sessions, marketing presentations, etc</li><li>Perform other duties as required.</li></ul>Schedule/Location:<ul><li>5 & 2</li><li>Must reside in AL or MS</li></ul>The Successful Candidate Will Have:<ul><li>College Graduate or Equivalent Experience</li><li>Five years management experience – preferably in air medical</li><li>EMS related experience</li><li>Must possess good writing, speaking and interpersonal communication skills</li><li>Leadership skills and the ability to relate to a subordinate staff by leading, coaching and developing their leadership potential</li><li>Effective human relations skills are critical, as this position will work closely with physicians, national organizations, legislative representatives and all levels of staff.</li><li>Must be able to pass a pre-placement drug test and background screen</li></ul>Our Core Competencies:<ul><li>Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.</li><li>Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. </li><li>Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.</li><li>Service. We are dedicated to the service of our customers, our communities and each other.</li></ul>The PHI Health Advantage:For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.PHI HealthDISCLAIMERThe above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...