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Quality Improvement Director

May 20, 2026

Primary Job Duties & Responsibilities

· Oversee agency corporate compliance to assure agency meets all necessary certification and licensing requirements

· Directly supervise Medical Records Clerk

· Oversee The Center’s Utilization Review Process, follow up with appropriate supervisors on identified gaps in skills or performance issues and expectations for remediation/compliance

· Oversee Center Policy Updates as necessary and establish routine reviews

· Work to insure updated policies are constantly available to Center staff and/or consumers as appropriate, facilitate staff review updates in a timely manner and assist in providing staff updates and reviews

· Collaborate with appropriate staff to review Incident Reports with appropriate follow up to QI/Risk Management Committee

· Collaborate with agency teams in the review of data to identify progress, areas of concern and assist with development of necessary adjustments or revisions as necessary using the Plan, Do, Study, ACT mode

· Facilitate Quality Improvement/Risk Management committee, assist with making necessary changes in policies or protocols to improve service quality, Center compliance and reduce potential risks

· Serve as point of contact for consumer complaints and concerns, investigate and follow up as necessary

· Oversees The Center’s Community Needs Assessments and Client Satisfaction Surveys, sharing results to management team for review and response

· Assist designated staff with Evidence Based Practice Fidelity Reviews, monitoring for successes to celebrate or gaps in performance to mediate, report to supervisors and management team for appropriate follow up

· Serve as main contact for KDADS Adverse Incident Reporting (AIRs)

· Update MOU’s and Care Coordination agreements

· Update and track Business Associate Agreements

· Run monthly OIG and SAM reports on all employees and board members

· Facilitate Corporate Compliance training with all new hires

Company Description

The Center for Counseling & Consultation is a Certified Community Behavioral Health Clinic (CCBHC) serving Barton, Pawnee, Rice, and Stafford Counties in Central Kansas. We offer a professional, rewarding, and supportive environment and a workspace that values integrity, diversity, compassion, quality and dedication. The Center's mission is to provide help, hope and healing for the people we serve, and our employees reflect that mission.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...