About the position

HealthRIGHT 360 is a nonprofit organization dedicated to providing accessible healthcare to vulnerable populations, aiming to overcome systemic barriers and promote health equity. They offer a range of services including mental health care, substance use treatment, and primary health services, along with transitional support for individuals re-entering the community. The Treasure Island Residential Step Down (RSD) program serves beneficiaries transitioning from inpatient/residential substance use disorder treatment who are actively engaged in outpatient treatment. RSD offers a temporary, drug and alcohol-free environment for these individuals. The Recovery Coach plays a crucial role in assessing client needs and strengths, supporting their health and recovery through individual coaching and case management. They help clients navigate systems of care, maintain a supportive recovery environment, and ensure the safety and security of the program and its residents through regular checks. Effective communication with the interdisciplinary team and crisis intervention are key aspects of the role, ensuring a safe and welcoming facility environment.

Responsibilities

• Welcome and assist clients with navigating throughout the building.
• Provide excellent customer service and address any immediate needs of patients.
• Assist patients with required paperwork for proper enrollment in services.
• Coordinate transportation for patients in residential programs.
• Provide direct services such as intakes, assessment, crisis intervention, and case management.
• Facilitate individual coaching sessions with each caseload client, focusing on retention and completion.
• Provide learning experience opportunities and support to assist clients in meeting their long-term recovery goals.
• Proactively link clients to internal and external resources based on their recovery needs and follow up on progress.
• Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
• Perform crisis intervention and communicate with the treatment team as unforeseen situations arise.
• Document client updates and incidents in the facility log daily.
• Perform CPR and First Aid, including administering Narcan as needed.
• Work weekends and holidays as needed.
• Facilitate community meetings and ensure compliance with facility rules.
• Document all client updates and facility incidents daily in the facility log.
• Perform periodic house runs to ensure and maintain the safety and security of the facility.
• When assigned at the Health and Wellness office, document and accurately distribute client money, ensure client medications are securely stored and properly accounted for, and hold facility keys and floater cellular phones.
• Accompany clients to offsite appointments related to their recovery as needed.
• Attend all required trainings and meetings as assigned by the facility manager.
• Plan and facilitate client celebrations and special events.
• Collaborate with clients and resources to develop transition plans, progress notes, and updates.
• Properly document all individual encounters and complete discharge paperwork/process and required agency assessments in a timely manner.
• Enter documentation into various electronic systems for all clients in accordance with guidelines.
• Complete accountability reports on a weekly basis.
• Collaborate with treatment providers to assist clients in achieving program completion.
• Remain alert and awake during the entire shift.
• Ensure and maintain a safe and orderly environment for clients, staff, and visitors.
• Direct and deflect traffic; de-escalate tense, high pressure, and emotionally charged situations; and foster a safe, respectful, and welcoming environment.
• Maintain positive, respectful, non-confrontational behaviors.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Perform CPR and First Aid as needed.
• Perform other duties as assigned.

Requirements

• High School diploma or equivalent.
• First Aid and CPR certification.
• A valid California driver’s license and automobile insurance.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.

Nice-to-haves

• A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
• Bachelor’s degree in related field is preferred.
• Knowledge of co-occurring disorders and trauma informed treatment.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).
• Preferably bilingual in San Francisco threshold languages.
• Knowledge of gender-responsive, trauma informed, and co-occurring treatment.