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Regional Field Liaison (Service Extension)

June 4, 2026

About the position

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. As the Regional Field liaison, you will report to the Divisional Service Extension Director (DSED), providing support for the volunteers in their respective regions. Liaisons must be familiar with all Salvation Army policy and procedures and become very knowledgeable about the Service Extension Manual and all direct and indirect programs available including Emergency Disaster Services (EDS).

Responsibilities

Make one unit visit to each county per quarter during the calendar year.
Ensure each unit holds at least four advisory council meetings in a calendar year.
Maintain excellent communication with the Unit Service Representatives, Chairperson, and volunteers. Remember you are their first contact. Must be able to do problem solving or trouble shooting. Must be available to answer questions.
Answer phone calls and return emails generally within 24 hours.
Check units spend downs monthly to ensure the units are not exceeding their budget, they are utilizing their funds appropriately in the various categories and making sure the units are filling out their check intakes correctly.
Recruit, engage, train, and manage sufficient volunteers in each county of your region to ensure effective delivery of services while maintaining the standards of The Salvation Army and funders
Cultivate volunteers for distribution of programs such as: Emergency Assistance Programs (EAP), Camp and specific county programs
Monitor and deliver all kettle equipment to the units and ensure it is safe and in good working order.
Collect kettle equipment inventory and supplies inventory each year
Learn the Register to Ring program and input needed information from the field during the Annual Red Kettle Campaign
Put together an EDS volunteer team in each county to handle local disasters
Keep the Service Extension Director updated on any unit problems or issues
Keep the AA updated on all new council members, volunteers, and banking addition/corrections.
Attend monthly Service Extension meetings in Indianapolis
Give formal presentations utilizing the Service Extension visual aids, for e.g., manuals, brochures, PowerPoint presentations, stats etc. Along with creating these items for each unit.
Continually reassess community needs, making service recommendations to the DSED
Provide oversight of locations with SA property
Interact with other agencies and organizations developing a good partnering repertoire.
Participate in major county events which could include a few weekends a year. Parades, festivals, booths, fundraisers etc.
Other tasks as assigned by leadership

Requirements

High School Diploma or equivalent preferred
Position requires a background check to be completed, and all background check results will be reviewed.
3 to 5 years’ experience in public relations or communications.
2 years’ experience working with or for a non-profit
Must have a valid driver’s license and maintain The Salvation Army Driver’s qualification standard; must complete Safe From Harm training within the first 90 days of employment.
Complete EDS disaster training classes: Intro to Disaster Services, Safe From Harm, Disaster Food services and handling delivery of Food Services.
Able to speak, write and understand English in a manner sufficient for effective communication with leadership, field personnel, and clientele
Computer proficiency with Microsoft products and ability to learn electronic reporting systems
Able to drive up approximately 500 miles per week
Good speaking, hearing and vision ability, and excellent manual dexterity
Lifting, pulling and pushing materials up to 25 pounds
May require bending, squatting, walking
May require standing for extended periods
Will travel frequently. You must be able to drive approximately 500 miles per week.
Work is performed in a variety of environments, including church and office settings, outside functions, etc. Will require some weekend and evening work
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

Benefits

Health
Wellness
RX
PTO
4 sick days as “Discretionary”
11 paid holidays

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