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[Remote] Account Manager, National Accounts
Note The job is a remote job and is open to candidates in USA. Marmic Fire & Safety Co. is dedicated to community safety by providing fire protection services. The National Accounts Manager is responsible for overseeing large customer accounts, ensuring customer satisfaction, and managing a team to meet service obligations across various locations. Responsibilities Ensure all customer contractual obligations and Service Level Agreements (SLAs) are met or exceeded Maintain a high level of customer service and address emergencies or time-sensitive requests promptly Develop and sustain relationships with customers at multiple levels to retain and grow business Manage a team of office professionals supporting national customer contracts Oversee the execution of service calls, inspections, and repairs within expected timelines Dispatch and manage recurring services and ensure adherence to due dates Maintain and update customer pricing items as required Ensure accuracy of billing and manage Accounts Receivable metrics Ensure financials are closed and revenue and costs are reconciled monthly Answer calls from customers, salespeople, and managers, coordinating equipment and manpower needs Recruit affiliate support when required to meet customer service deadlines Maintain documentation and calendars for future work and ensure timely submission of deficiency quotes for customer approval Improve systems, processes, and policies to support company objectives Assist in developing office and field training tools and documentation Participate in meetings or conference calls as needed and handle any additional job duties assigned Meet with customers and/or technicians in the field when required to ensure service quality and address any issues Skills High school diploma or GED Strong work ethic with the ability to work independently and thrive in a fast-paced, high-volume environment Detail-oriented with a professional attitude and reliable demeanor Proficient in Excel and exporting from our field service management software, ServiceTrade Proficient in Microsoft 365 Excellent organizational and time management skills with strong project management capabilities Effective problem-solving skills with the ability to communicate clearly and professionally, both verbally and in writing Experience with Adobe Creative Suite, graphic design principles, data collection/analysis, ERP, and CRM systems Fluent in English, with the ability to speak and write proficiently Capability to interact professionally with employees, customers, and the public Strong public speaking skills and the ability to address all organizational levels Valid Driver's License Bachelor's Degree from an accredited college in Marketing, Communications, or a related field ServiceChannel or ServiceTrade Service Trade or Service Channel This is a remote position, but strong preference for living in the southeastern US, especially Charlotte, NC metro area Benefits Employee Ownership Program Company-paid training programs and on-the-job training. Tele-health services if healthcare coverage is elected 401K plan with up to a 4% company match Medical, Dental and Vision Insurance effective the first of the month following your start date Accrual of up to 13 days of Paid Time Off (PTO) in your first year 7 Paid Holidays annually Company Overview We are a company Protecting Our Communities by delivering end-to-end fire and life safety services. It was founded in 1996, and is headquartered in Joplin, Missouri, USA, with a workforce of 1001-5000 employees. Its website is https//marmicfire.com.
