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[Remote] Data Center Operations Technician (Remote Hands)
Note The job is a remote job and is open to candidates in USA. Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The Remote Hands – Fiber Infrastructure Lead is responsible for the planning, installation, testing, documentation, and ongoing management of fiber infrastructure within a mission-critical data center environment. Responsibilities Perform, lead, and oversee fiber infrastructure installations throughout the data center, including Fiber trunk installations between meet‑me rooms (MMRs), cabinets, cages, and data halls Installation, labeling, dressing, and documentation of fiber patch panels Fiber cross‑connect installations, modifications, and removals Install, terminate, test, certify, and troubleshoot fiber cabling and connectivity using approved tools and test equipment Ensure all fiber work complies with company standards, structured cabling best practices, safety requirements, and applicable specifications Build, manage, and maintain fiber connectivity records using approved inventory, documentation, and ticketing systems Maintain accurate and auditable documentation for fiber inventory, ports, panels, pathways, and customer interconnections Respond to fiber‑related service requests, incidents, and outages and support restoration efforts as required Serve as the site‑level SME for fiber infrastructure, interconnections, and physical‑layer connectivity Train, coach, and mentor Data Center Facility Technicians to safely and consistently perform fiber installations and cross‑connect work Establish and reinforce standard methods for fiber installation, labeling, testing, and documentation Coordinate and oversee vendor‑performed fiber installations and ensure compliance with safety, quality, and procedural requirements Inspect and validate completed fiber work for accuracy, workmanship, and documentation completeness Cross‑train with the Data Center Facility Technician role and maintain proficiency to perform all associated duties when required Support data center operational activities, including routine inspections, basic troubleshooting, and coordinated incident response Assist with equipment moves, adds, changes, and decommissions where fiber or physical infrastructure involvement is required Provide Remote Hands support for customer and internal requests, including cable tracing, visual verification, cross‑connect execution, and physical component handling Support incident response and maintenance activities by assisting with diagnostics, stabilization efforts, communication, and documentation Coordinate work activities with remote operations, engineering, and operations control center (OCC) teams Comply with all company safety, security, and compliance requirements, including LOTO, JHAs, and site access controls Maintain clean, organized, and compliant cabling pathways, equipment areas, and workspaces Follow established change management, MOP/SOP, and documentation procedures Participate in required safety training, operational readiness activities, audits, and drills Skills High school diploma or GED required; technical, vocational, or telecommunications education preferred Hands-on experience installing, terminating, testing, and overseeing fiber infrastructure and cross-connects in data center environment Strong knowledge of structured fiber cabling systems, standards, panels, terminations, and pathways Proficiency with fiber test equipment, including power meters, inspection tools, and certification testers Ability to train and mentor others in technical procedures and best practices Strong organizational, documentation, and technical inventory management skills Ability to safely lift up to 50 pounds, climb ladders, and work in confined environments Availability to work rotating shifts, weekends, holidays, and on-call assignments as required Experience working in multi-tenant or colocation data center environments Experience with fiber splicing, trunk builds, and high-density fiber deployments Familiarity with interconnection provisioning processes and physical network inventory systems Experience coordinating and overseeing vendor or contractor-performed fiber installations Exposure to data center mechanical, electrical, and life-safety systems through cross-training or operational support Benefits Medical, dental, vision, life, and disability insurance 401(k) retirement plan flexible spending and HSA accounts Paid holidays PTO Employee assistance program Other company benefits A fast-paced, entrepreneurial culture focused on innovation A flexible, autonomous work environment A culture of respect, learning, and excellence Experienced, highly talented experts as team peers Growth and travel opportunities A team of change-makers having a significant impact on people and the planet Company Overview Edged is an information technology company that launches a global network of sustainable data centers and energy infrastructure. It was founded in undefined, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https//www.edgedenergy.com.