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Remote Dispatcher / Customer Service
Are you passionate about exceptional customer service? Fetch-A-Tech is seeking a Client Services Dispatcher to be the friendly, professional voice for our customers. Serve as the primary point of contact for residential HVAC and plumbing clients via high-volume inbound and outbound calls Schedule, coordinate, and dispatch service appointments with a strong focus on urgency, efficiency, and customer satisfaction Quickly assess customer needs, identify service requests or concerns, and provide clear, confident solutions De-escalate customer concerns with professionalism, empathy, and a solutions-based mindset Maintain accurate, detailed records of all customer interactions in ServiceTitan while multitasking calls and system updates Meet or exceed performance metrics while maintaining high-quality calls and following established call flows and scripts Continuously expand knowledge of Fetch-A-Tech's services, memberships, and offerings to better serve customers 2-4 years of call center, dispatch, or customer service experience (service-based industry preferred) Excellent phone presence with the ability to build rapport quickly and professionally minimum typing speed of 45 WPM Proficiency in Microsoft Office Great pay, with additional bonuses & spiffs Medical/Dental/Vision Health Savings Account Paid holidays and sick days This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time.
Frequently operates a computer and other standard office equipment. At Fetch-A-Tech, our mission is to provide all residents of Las Vegas and the neighboring areas with the highest standards and quality of plumbing and indoor comfort. As plumbing & AC experts, we do this by offering top notch services and products, as well as by educating our customers and protecting our integrity at all times.
We offer a competitive pay structure and ongoing training and support for all employees, ensuring our ability to serve our customers in the best way we can, and we will certainly stop at nothing until our customers are fully satisfied with our services. We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
