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[Remote] Senior Pre- & Post-Sales Customer Engineer, Enterprise

June 30, 2026

Note The job is a remote job and is open to candidates in USA. Pendo.io is a company focused on improving society's experience with software, and they are seeking a Senior Customer Engineer to join their Customer Engineering team. This role involves owning strategic Enterprise accounts, leading technical strategy for complex deployments, and driving customer value through onboarding, adoption, and expansion efforts. Responsibilities Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business. You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through requirements gathering, success criteria, installation guidance, and hands-on workshops Lead onboarding for strategic customers, including planning, implementation, integrations, and training. You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business. When adoption stalls, you diagnose root causes, design a path forward, and connect technical work to measurable business outcomes Serve as an escalation point for complex technical challenges raised by other Customer Engineers. You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only when truly needed Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team. You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team Assess account health, risks, stakeholder relationships, and the highest-priority problems to solve within your portfolio. You establish trust with Account Directors and customer stakeholders, then independently lead complex customer interactions that move accounts forward Drive measurable improvement in customer health, retention, expansion, and technical resolution across strategic accounts. You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical strategy Skills 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation Experience mentoring or coaching more junior technical team members Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling in an enterprise environment Hands-on experience with mobile app development, including Swift, Android, or React Native Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team Benefits Highly competitive United States benefits Employer-heavy coverage with $0 premium options Strong 401(k) match Equity Flexible time off Company Overview The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. It was founded in 2013, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http//www.pendo.io. Company H1B Sponsorship Pendo.io has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...