Representante Servicio al cliente

<p style="text-align:left"><span class="emphasis-3"><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p style="text-align:inherit"></p><div></div><div><h1><span><b>Representante Servicio al cliente Nocturno</b></span></h1><h1>Medellín</h1><p>Modalidad Desde Casa</p><p><b>Vacante orientada especialmente a personas en situación de discapacidad</b></p><p></p><p></p><h2>Resumen del cargo</h2><p>Esta posición contribuye a que UPS brinde un servicio de excelencia y genere valor para los clientes mediante el seguimiento de procesos, la resolución de inquietudes y la implementación de soluciones que apoyen el crecimiento del negocio.</p><p>La persona en este cargo trabajará de manera colaborativa para identificar oportunidades de mejora, superar barreras que impacten la experiencia del cliente y contribuir a un ambiente de trabajo dinámico, respetuoso e inclusivo.</p><h2>Responsabilidades</h2><ul><li>Atender consultas de clientes relacionadas con envíos y procesos operativos.</li><li>Colaborar con diferentes áreas de UPS para encontrar soluciones oportunas que faciliten la entrega y experiencia del cliente.</li><li>Cumplir y superar indicadores clave de desempeño (KPI) relacionados con calidad, satisfacción del cliente, productividad y adherencia.</li><li>Mantener conocimiento actualizado sobre procesos, herramientas y objetivos del área.</li><li>Identificar oportunidades de mejora y proponer soluciones orientadas a la experiencia del cliente.</li><li>Documentar información de manera clara, precisa y organizada.</li><li>Gestionar múltiples tareas simultáneamente en un entorno dinámico.</li><li>Contribuir a un ambiente de trabajo colaborativo, profesional e inclusivo.</li></ul><h2>Requisitos</h2><ul><li>Habilidades de servicio al cliente y escucha activa.</li><li>Excelente comunicación verbal y escrita.</li><li>Capacidad de análisis y resolución de problemas.</li><li>Atención al detalle y habilidades de organización.</li><li>Manejo básico/intermedio de herramientas Microsoft Office.</li><li>Capacidad para trabajar con mínima supervisión.</li><li>Experiencia previa en servicio al cliente, contact center o funciones administrativas (preferible).</li><li>Experiencia gestionando llamadas y atención a clientes en entornos dinámicos (preferible).</li></ul><h2>Nuestro compromiso con la inclusión</h2><p>En <span><span>UPS</span></span> creemos en el poder de la diversidad y la inclusión. Trabajamos para construir espacios accesibles y respetuosos donde todas las personas tengan igualdad de oportunidades para desarrollarse profesionalmente.</p><p></p><p>Proceso de selección realizado en virtud de lo preceptuado por el artículo 15 de la Ley 2466 de 2025.</p></div><p style="text-align:left"><br><b>Employee Type:</b><br> </p>Permanent<p style="text-align:left"><br><span>UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</span></p><p></p><p></p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...