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RETAIL EXECUTIVE

June 29, 2026

JOB SUMMARY:

To support Retail Assistant Manager in overseeing the daily operations of retail lots and ensuring smooth retail activities within the terminal.

RESPONSIBILITIES:

Conduct regular inspections of retail outlets within the terminal and maintain strong professional relationships with tenants.

Identify, report and escalate operational issues or concerns to the Retail Assistant Manager when necessary.

Work closely with the Housekeeping Department to ensure terminal retail areas are maintained in excellent condition at all time.

Assist in monitoring the setup and daily operations of retail outlets to ensure compliance with tenancy agreements, company standards, and statutory requirements.

Build and maintain effective working relationships with tenants to support smooth business operations.

Provide clear and detailed information in response to tenants' enquiries and requests.

Handle complaints and resolve issues raised by tenants or customers in a professional and timely manner.

Monitor and control the use of common areas, including corridors in front of retail outlets, to ensure compliance with terminal regulations.

Coordinate and manage tenants' delivery schedules, including the movement of goods from the loading bay to their respective outlets.

Prepare and issue relevant correspondence, emails, letters, and reports to tenants as required.

Perform any other duties and responsibilities as assigned by the superior from time to time.

Ensure compliance with all company policies, procedures, and Occupational Safety and Health (OSH) regulations.

REQUIREMENTS:

Diploma or Bachelor’s Degree in Business Administration, Retail Management, Marketing, Hospitality Management, or any related field.

One (1) to two (2) years of working experience in retail operations, tenancy management, shopping mall operations, customer service, airport retail environment, or any related field.

Good communication and interpersonal skills with the ability to build and maintain positive relationships with tenants, customers, and internal departments.

Ability to handle complaints, operational issues, and tenant enquiries professionally and efficiently.

Strong coordination and organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment.

Good problem-solving skills and ability to make appropriate decisions when handling operational matters.

Able to work independently with minimum supervision and as part of a team.

Proficient in Microsoft Office applications such as Microsoft Word, Excel, and PowerPoint.

Good report writing and documentation skills.

Knowledge of tenancy operations, retail compliance, and Occupational Safety and Health (OSH) requirements would be an added advantage.

Candidates with experience in airport, shopping mall, commercial building, or retail management operations will have an added advantage.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits

Cell phone reimbursement

Dental insurance

Free parking

Health insurance

Maternity leave

Meal provided

Opportunities for promotion

Parental leave

Professional development

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...