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Sales Operations Analyst II

June 24, 2026

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Location/Division Specific InformationThis position is within the Specialty Diagnostics Group at Thermo Fisher Scientific. The ideal employee can be remotely based in the US central or eastern time zone or remotely based in United Kingdom.Discover Impactful WorkAs a SalesForce.com Support Specialist, you will support the users of our SalesForce.com system. Will provide guidance on the usage and policies of the system. Working with the team, this role will define and document business specifications, application functionality, and workflow requirements. This position will define test plans, test scripts and conduct business testing. Working with business and technical resources, members of the CRM team, divisional representatives and IT, you will support new releases through testing and communication.A Day in the Life<ul><li>Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene</li><li>Support the CRM user community and the software development/technical teams through which requirements and support flow</li><li>Capture business requirements from business community and IT community</li><li>Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM</li><li>Provide day to day business user support of CRM system</li><li>Creation & Maintenance of production quality operational dashboards, data reports and analysis</li><li>Training to small groups via web</li><li>Document data and system improvements or change requests</li><li>Communication of changes and issues within region supporting</li><li>Perform testing on issues and improvements</li><li>Act closely with system collaborators from all divisions in the business</li><li>Support CRM//Power BI/CPQ Projects as needed</li><li>Support of SalesForce.com user submitted tickets</li><li>Other Duties as assigned</li></ul>Keys to SuccessEducation<ul><li>Bachelor’s Degree from an accredited higher learning institution preferred</li><li>Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree.</li></ul>Experience<ul><li>1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred</li><li>Experience with eliciting information from users to support SalesForce.com</li><li>Experience in a Scientific or Pharmaceutical environment is advantageous</li></ul>Knowledge, Skills and Abilities<ul><li>SFDC Business Analyst or Administrator or AI certified desired</li><li>Must be results oriented with a good attention to detail</li><li>Experience leading projects and timelines</li><li>Must have strong written and oral communication skills, proficient in written & oral English</li><li>Interact professionally with a diverse group of domain authorities, managers, and executives</li></ul>For US based hires<ul><li>Must be legally authorized to work in the United States without sponsorship. </li><li>Must be able to pass a comprehensive background check, which includes a drug screening. </li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...