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Senior Account Manager - Population Health

May 16, 2026

Thank you for considering a career at Bon Secours Mercy Health!Scheduled Weekly Hours:40Work Shift:Days (United States of America)Job SummaryThe Senior Account Manager, Population Health manages key accounts, from consultative engagements to the onboarding and implementation of large health systems for Health Select Services (HSS) Accountable Care Organization (ACO)s by identifying upselling opportunities and uncovering additional areas for revenue generation across the (HSS) portfolio. In addition to managing active accounts, this position plays a key role in business development including conducting market research, identifying strategic recruitment targets for each performance year, supporting RFP responses, and preparing statements of work. This role requires strong relationship-building capabilities and the ability to engage with stakeholders at all levels of internal and external organizations—including C-suite executives, Market Presidents, and regional leaders—to ensure successful outcomes and high client satisfaction.Essential Job Functions<ul><li>Serves as a trusted advisor to key client accounts and members of the Population Health executive leadership team, fostering strategic alignment and long-term partnership value.</li><li>Builds and manages a robust pipeline of partnership opportunities, tracking progress, analyzing conversion rates, and providing regular updates to leadership on pipeline status and projected growth.</li><li>Leads the full lifecycle of partnership agreements, from initial drafting and negotiation through due diligence, execution, and implementation—ensuring alignment with legal, contractual, and regulatory requirements.</li><li>Collaborates closely with implementation teams to ensure seamless onboarding of new partners and successful execution of joint initiatives, including the development of integrated implementation plans.</li><li>Prepares executive-level presentations and strategic readouts, summarizing partnership performance, impact, key metrics, milestones, and challenges for senior leadership.</li><li>Supports enterprise-wide priorities by leading or contributing to special projects assigned by the Executive Leadership Team, with a focus on executing strategic and operational initiatives.</li><li>Partners with executive team members to: (1) develop and implement growth strategies aligned to client-specific short-, mid-, and long-term financial proformas; and (2) inform and strengthen sales and client retention efforts.</li></ul>This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/CertificationNoneEducationBachelor’s degree in healthcare administration, Business, Management, or a related field (required) Master's degree or healthcare operations certification preferredWork Experience5 years’ experience as Account Manager or similar role (required)2 years of experience as Account Manager in respective industry (preferred)TrainingSalesforce (Preferred)Bon Secours Mercy Health is an equal opportunity employer.As a <a href="https://careers.bsmhealth.org/us/en/lifeatbonsecoursmercyhealth?utm_source=job_description" target="_blank" rel="noopener noreferrer">Bon Secours Mercy Health</a> associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offer<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li><li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts</li><li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li><li>Tuition assistance, professional development and continuing education support</li></ul>Benefits may vary based on the market and employment status.Department:PHSO Admin - Population Health Service OrganizationIt is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email <a href="mailto:recruitment@mercy.com" target="_blank" rel="noopener noreferrer">recruitment@mercy.com</a>. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at <a href="mailto:recruitment@mercy.com" target="_blank" rel="noopener noreferrer">recruitment@mercy.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...