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Senior Analyst, Operations Finance

June 5, 2026

About the position

The Senior Analyst, Operations Finance will collaborate with the Director, Operations Finance to Property Finance Business Process Management and outsourcing. Business Process Management (BPM) includes standardizing and automating tasks, developing best practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally. The Senior Analyst, Operations Finance will support compliance of the core accounting functions, with both transactional actuals as well as planning (budgeting and forecasting). The Senior Analyst, Operations Finance will support the implementation of systems, policy and process, ensuring property teams are leveraging the established Standard Operating Procedures. They will also assist with ad hoc requests as requested by Senior Management and other stakeholders. Strong attention to detail, organization, process knowledge, critical thinking and problem-solving skills are necessary for successfully achieving deadlines and requirements of multiple workstreams across a range of properties. The ideal candidate is analytical and proactive, with strong business acumen and a passion for process improvement and standardization.

Responsibilities

Drive adoption of best practices and standards.
Maximize the use of standardized tools and templates by the properties.
Monitor and improve KPI’s within the Service Level Agreements.
Minimize Capgemini errors reported by the properties.
Maximize efficiency of onsite processes.
Assist in establishing/enforcing policies, rules, internal controls and safeguards.
Continuously deliver the highest level of service with respect to property support and maximize property satisfaction of outsourced services.
Provide hotel users with support for standard tools, templates and processes.
Support leadership decisions through reporting and data-driven insights.
Demonstrate proficiency as a lead/power-user of company financial systems and regional practices.
Provide regular status reporting as required.
Transform complex data into summarized meaningful and actionable insights.
Present and provide meaningful commentary to stakeholders on past, current and future state across all identified areas of responsibility.
Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes.
Represent both Operations Finance and the properties on cross-functional projects and requests.
Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups.

Requirements

3-5 years of experience in a related hospitality accounting or shared services role
Field experience with hands on knowledge of PMS/POS environments, Income Audit, and GL processes.
Familiar with detailed workflows and system navigation, the clicks, the sequences, and the practical application.
Working technical knowledge of generally accepted accounting principles.
Ability to read, write and speak English fluently
Proven leadership skills in a property and/or corporate office environment.
Highest level of integrity and transparency, and ethical approach to influence the outcome of situations.
Strong interpersonal and relationship-building skills to work with cross-functional teams, negotiate for resources, influence stakeholders, and gain acceptance of and commitment to plans, ideas and initiatives.
Ability to work independently, take initiative and use sound judgement.
Promotes a continuous learning environment that creates an atmosphere for professional development opportunities.
Ability to meet various deadlines in a fast-paced environment.
Work in a safe, prudent and organized manner.
Strong oral and written communication skills to prepare and deliver reports, effective presentations and to facilitate meetings with colleagues at all levels of the organization.
Strategic and analytical, with solid business acumen and problem-solving skills.
Strong multi-tasking and project management skills.
Attention to detail with a focus on solutions, results and continuous improvement.
Ability to deal with confidential information in a professional manner.
Demonstrates excellence in conflict resolution.

Nice-to-haves

CPA or university degree in hospitality, accounting or finance preferred.
Multilingual is an asset.
additional languages an asset.

Benefits

global potential
real sense of pride in work well done

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...