Connected Communities is a non-profit 501(c)3 organization dedicated to the creation and growth of community-based programs, services and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. Connected Communities works as the backbone for collective impact in each community it supports alongside our affiliate, WinnCompanies. We help our clients, property management staff and community partners to create structured, shared goals with networks of local community partners and resident leaders; fund and implement collaborative strategies and programs.
WinnCompanies is looking for a Senior Community Coordinator I to join our team at Southern Hills, a 255-unit affordable housing community; Atlantic Gardens, a 108-unit affordable housing community; and Atlantic Terrace, a 195-unit affordable housing community, where all three properties are located in Washington, D.C.
Community Coordinators are a core part of our property management team that supports and enhances the quality of life within one or more properties across Winn’s six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement and Economic Mobility.
You will utilize community assessments and one-on-one coaching to establish community needs, while building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals, targeted interventions, on- and off-site programs and support, and community engagement opportunities. You will also provide concierge and administrative support to the community.

The pay range for this role is $28.00-$38.00 per hour dependent on experience. The selected candidate will also adhere to the following schedule: Monday through Friday from 8:30AM to 5:00PM.

Responsibilities:

• Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
• Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
• Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
• Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
• Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
• Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
• Utilizing CONNECT, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
• Data collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
• Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
• Share resources, best practices, provide guidance and technical support to team and staff within the region through regional staff training and 1:1 consultation.
• Onboard and mentor new community coordinators within the region as assigned by the Regional Manger, Connected Communities.
• Participate in departmental projects, working groups, and committees that directly support and enhance Connected Communities.
• Support regional and departmental training by assisting in their planning and coordination. Present trainings in partnership with team members.
• Actively participate in professional development opportunities provided by the region, department, and Winn.

Requirements:

• High school diploma or GED equivalent.
• Bachelor's degree in Social Work, Business, Public Policy or related field.
• 3-5 years of relevant work experience.
• Past experience working in a resident service capacity at a multifamily property.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skills with Microsoft Office Suites and other web based applications.
• Ability to produce complex documents, perform analysis and maintain databases.
• Excellent customer service skills, positive attitude, and a strong work ethic.
• Ability to manage multiple assignments and tasks.
• Excellent organizational skills.
• Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Demonstrated success with partner management
• Ability to work with a diverse group of people and personalities.
• Ability to adapt successfully to changing situations and environments.

Preferred Qualifications:

• HUD RSC certification.
• Capacity to train and mentor others.

Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub