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Senior Consumer Experience Strategist (Remote)

May 26, 2026

<div class="content-intro">Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. <h4>**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**</h4></div>The Senior Consumer Experience Strategist is focused on driving strategic growth and ensuring the successful delivery of all CX services across a complex book of business. This individual oversees cross-functional teams, providing guidance, mentorship, and leadership to align project execution with organizational goals and client satisfaction. They develop innovative service delivery strategies, analyze KPIs, and ensure alignment across diverse client needs. This role is pivotal in fostering client retention, identifying upsell opportunities, and enabling the adoption of best practices to enhance overall consumer experiences. The Gig: <ul> <li>Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.</li> <li>Responsible for timely and accurate service delivery and retaining a client book of business of supported by cross-functional direct reports across all CX services. (Total Rewards, Custom Communications, BOR communications support and/or Activation Paths)</li> <li>Ensures all content, designs and creative concepts for employee communications align to the overall brand, business goals, relationship strategy aligned to sales/renewals, etc. and goal outcomes for managed book of business.</li> <li>Lead and develop integrated communication strategy for new and existing clients considering goals across multiple products. Expand recommendations to consider industry trends and insights.</li> <li>Holds team accountable for achieving KPIs.</li> <li>Responsible for enabling the CX team members in driving the adoption of best practices and self-service tools across book of business such as Sofia, MyChoice Benefits App, decision support tools & overall optimization best practices.</li> <li>Outline, pitch, influence and implement new and innovative ideas to bring new services and creative solutions to our clients and prospective clients.</li> <li>Engage with the onboarding, operations and sales partners to identify pricing considerations for renewal and upsell opportunities, handle client escalations when applicable or own process and workflow between departments.</li> <li>Act as client escalation point for CX service delivery concerns to provide oversight and drive delivery of key initiatives, ensuring all items are documented and addressed. Activate sales, client services and onboarding as needed.</li> <li>Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date.</li> <li>Help manage project risks such as resource constraints or delayed timelines and develop mitigation plans.</li> <li>Participate in sales finalist meetings, engage in pricing and RFP responses, and partner with the sales team on prospect visits and scope of services presentation for clients with limited complexity.</li> <li>Manage and lead a team of cross-functional team members.</li> <li>Complies with all policies and standards</li> <li>May perform other duties as assigned </li> </ul> What you need to make the cut: <ul> <li>Bachelor’s Degree in Management, Communication, English, Graphic Design or similar field preferred.</li> <li>Experience with Technology, Health & Welfare Benefits, Human Resources, or Health Care strongly preferred.</li> <li>7+ years of applicable professional experience in a similar industry</li> <li>Leadership or mentoring experience is required.</li> <li>Proficient in Microsoft Office products, including OneNote, Excel, Word, and PowerPoint.</li> <li>Highly motivated, confident, energetic and must possess a positive attitude.</li> <li>Strong relationship management and project management expertise, analytical skills and the ability to engage and motivate multiple stakeholders across the organization.</li> <li>Excellent communication skills and the ability to apply these skills in either verbal or written form when interacting with various clients, company personnel, and team members.</li> <li>You must be a resourceful and creative problem solver – constructively working with team members to find solutions.</li> <li>Desire to learn about the newest cutting-edge technology and passion for continuous learning.</li> <li>Availability to travel up to 15%. </li> </ul> The pay range for this position is 78K to 140K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data). This role is eligible to participate in the annual bonus incentive plan.<div class="content-conclusion">Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/ Dear Applicant. At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process. Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith. We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved. Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve. With heart, The Businessolver Recruiting Team <hr> Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls. (Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level): Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters. Equal Opportunity at Businessolver: Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #LI-Remote </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...