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Senior Partner Success Manager

April 28, 2026

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionWe are seeking a Senior Partner Customer Success Manager (PSM) to define and lead the Plex Software Partner Success Strategy globally. You will work across a diverse partner ecosystem—including Resellers, System Integrators (SIs), and hybrid partners who serve both roles—to ensure customers implemented by partners are successful and achieving value from their Plex solutions.You will report to the Director, Customer Success - Plex and work remotely from any location in the United States.<h3>Your Responsibilities:</h3><ul><li>Define and operationalize the Plex Software Partner Success Strategy across all partner types (Reseller, SI, and hybrid), aligning with Rockwell's broader software ARR and customer success goals.</li><li>Collaborate cross-functionally globally with Market Access, channel managers, business leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint accountability.</li><li>Work closely with the Partner Customer Success team to align strategies, share insights, and contribute to the evolution of Rockwell's global partner success framework.</li><li>Provide strategic input to the portfolio and product teams to ensure partner and customer needs are reflected in future offerings.</li><li>Engage directly with partners globally to support customer success motions in partner-led accounts, ensuring alignment with Plex's value realization framework.</li><li>Consult with Resellers to establish and mature their customer success capabilities, including investment planning, resource modeling, and success metrics.</li><li>Collaborate with System Integrators to ensure successful post - implementation customer engagement, value realization, and expansion opportunities.</li><li>Support hybrid partners in building integrated success motions that span both implementation and ongoing customer lifecycle management.</li><li>Enable and train partner customer success teams, providing tools, best practices, and ongoing coaching to drive adoption, retention, and expansion.</li><li>Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR), Expansion, and Churn.</li><li>Guide partners in leveraging customer data from success platforms and portals to drive onboarding, adoption, and proactive engagement.</li><li>Collect and synthesize partner and customer feedback to inform continuous improvement of partner programs, customer experience, and service offerings.</li></ul><h3>The Essentials - You Will Have:</h3><ul><li>Bachelor's Degree or Equivalent Years of Relevant Work Experience.</li><li>Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.</li></ul><h3>The Preferred - You Might Also Have:</h3><ul><li>8+ years of experience in Customer Success, Partner Management, or Channel Strategy roles, preferably in SaaS or industrial ERP and MES software.</li><li>Proven experience working with global partners, including Resellers and System Integrators.</li><li>Strong understanding of customer lifecycle management and software ARR business models.</li><li>Ability to travel up to 25% of the time.</li></ul><h3>What We Offer:</h3><ul><li>Health Insurance including Medical, Dental and Vision</li><li>401k</li><li>Paid Time off</li><li>Parental and Caregiver Leave</li><li>Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.</li><li>To learn more about our benefits package, please visit at www.<a href="https://www.raquickfind.com/" target="_blank" rel="noopener noreferrer">raquickfind.com</a>.</li></ul>At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.#LI-JG1#LI-RemoteFor this role, the Total Target Compensation is from $141,920 - $212,880 of which 80% is base salary and 20% is variable. Our benefits for the US can be found <a href="https://s3-us-east-2.amazonaws.com/rockwell-qf/2023/01/0622.1078-Rockwell-2023-New-Hire-Guide-ER1.pdf" target="_blank" rel="noopener noreferrer">here</a>. Actual pay will be based on factors such as skills, knowledge, education, and experience.We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...