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Senior Program Manager

May 14, 2026

Company DescriptionZayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.<div><div>Our Senior Program Manager requires specialized knowledge and experience in PMO processes and methodologies to support the responsibility of identifying complex opportunities with the highest return on investment, leading teams to create scalable programs, and synthesizing internal and external feedback to drive ongoing improvements. This role provides an opportunity to strategize, implement, and maintain program initiatives that align to organizational objectives. Develops program assessment protocols for evaluation and improvement. Maintains organizational standards of satisfaction, quality, and performance. Oversees multiple project teams, ensuring program goals are reached. Manages budget and funding channels for maximum productivity. </div><div>Responsibilities </div><div><ul><li>Strategize, implement, and maintain program initiatives that adhere to organizational objectives </li></ul></div><div><ul><li>Develop program assessment protocols for evaluation, improvements and best practices. </li></ul></div><div><ul><li>Maintain/Identify organizational standards of satisfaction, quality, and performance. </li></ul></div><div><ul><li>Oversee multiple project teams, ensuring program goals are reached </li></ul></div><div><ul><li>Manage budget and funding channels for maximum productivity  </li></ul></div><div><ul><li>Leads project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives </li></ul></div><div><ul><li>Create and maintain executive level program reporting, scorecards and dashboards </li></ul></div><div><ul><li>Owns complex program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives. </li></ul></div><div><ul><li>Lead cross-functional teams and external vendors </li></ul></div><div><ul><li>Develop and manage budget for projects and be accountable for delivering against established business goals/objectives </li></ul></div><div><ul><li>Lead programs with high level of risks and opportunities across multiple projects within the department </li></ul></div><div><ul><li>Lead others to analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders </li></ul></div><div>Qualifications </div><div><ul><li>Minimum of ten (10) years in an advanced management role (preference given to those with leadership level program management experience, PMP or PPM certifications)  </li></ul></div><div><ul><li>Exceptional leadership, time management, facilitation, and organizational skills, indirect and direct influencing skills </li></ul></div><div><ul><li>Expert working knowledge of change management principles and performance evaluation processes </li></ul></div><div><ul><li>Previous stakeholder management skills related to complex concepts </li></ul></div></div><div><div><ul><li>Strong working knowledge of Salesforce CRM software is preferred </li></ul></div><div><ul><li>Proven proposal writing experience is preferred </li></ul></div></div> Estimated base salary range: $95,100 - $146,300 USD/annually. The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.Benefits, Rewards & Wellness<ul><li>Excellent Health, Dental & Vision Insurance</li><li>Retirement 401(k) Savings Plan</li><li>Generous paid time off policy including paid parental leave</li></ul>Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...