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Senior Revenue Enablement Lead, Customer Success

June 9, 2026

<h2>About OpenLoop</h2>OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.<h2>About the Role</h2>OpenLoop is looking for a Manager, Revenue Enablement – Customer Success (All Verticals) to join our team remotely or at HQ in Des Moines, IA. In this role, you will act as a strategic partner to Customer Success Leadership, driving consistency, retention, and growth across the post-sale customer journey.You will focus on enabling CSMs, TAMs, and support teams to deliver exceptional customer experiences while identifying opportunities for expansion and long-term value.This is a highly cross-functional role that sits at the intersection of customer experience, operations, and revenue growth. <h2>What You'll Do</h2><ul style="min-height:1.5em"><li>Partner with Customer Success Leadership to define and reinforce best practices across the full customer lifecycle</li><li>Diagnose gaps in customer experience, retention, and expansion performance, and design enablement programs to address them</li><li>Own onboarding programs for CSMs, TAMs, and Client Support teams, ensuring consistency across all verticals</li><li>Build training, coaching frameworks, and certifications that improve customer outcomes and operational excellence</li><li>Lead “train-the-trainer” efforts for BPO and support teams to ensure alignment and scalability</li><li>Collaborate with GTM Readiness to ensure new products and pathways are effectively integrated into the post-sale experience</li><li>Partner with front-line leaders to reinforce coaching, conduct call reviews, and drive continuous improvement </li></ul><h2>Who You Are</h2><ul style="min-height:1.5em"><li>6+ years of experience in customer success, enablement, or post-sale operations</li><li>Proven ability to operate as a strategic partner to Customer Success or Support leadership</li><li>Deep understanding of customer lifecycle management, retention, and expansion strategies</li><li>Experience building onboarding programs and ongoing development frameworks for CS teams</li><li>Strong coaching and facilitation skills, with a hands-on approach to improving performance</li><li>Excellent cross-functional collaboration and communication skills</li><li>Comfortable operating in a fast-paced, evolving environment</li></ul><h2>Our Benefits</h2>In addition, for salaried positions you would also be eligible for:<ul style="min-height:1.5em"><li>Medical, Dental, and Vision plans</li><li>Flexible Spending/Health Savings Accounts</li><li>Flexible PTO</li><li>401(k) + Company Match</li><li>Life Insurance, Pet insurance, and more</li></ul><h2>Our Company</h2>We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.Sound like a good fit? We’d love to meet you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...