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Senior Software Engineer II

June 3, 2026

<div class="content-intro"><p><strong>About Extend:</strong></p> <div> <div>Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.</div> <div><br>Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.</div> </div></div><p><strong>About The Role:</strong></p> <p>We are looking for an exceptional Senior Software Engineer II to join the Extend Fulfillments team, a core pillar driving our company's growth and customer satisfaction. This role offers a unique opportunity to build impactful software used by some of the largest ECommerce and Brick and Mortar merchants in the industry, and directly influencing how our merchants make their customers whole.<br>You’ll partner closely with cross-functional teams in product, design, operations, delivery and the broader engineering organization - contributing significantly to a culture of innovation, continuous improvement, and excellence.<br><br><strong>What You'll Do:</strong></p> <ul> <li>Tackle ambiguous, cross-system problems spanning all aspects of fulfillment and servicing </li> <li>Own large features end to end, from design through deployment, release, and monitoring</li> <li>Deliver scalable, event-driven, AI-native applications that elevate the customer experience</li> <li>Collaborate with platform teams to enhance overall system architecture</li> <li>Own the design, implementation, quality and safety of AI/agentic features in production systems</li> <li>Mentor other engineers across levels through code review, pairing, design collaboration and coaching</li> <li>Drive adoption of tooling and practices, including AI developer tooling, and codify the habits that make them effective</li> <li>Advocate for the proactive investments — refactors, observability, upgrades, technology adoption - that enable continuous improvement</li> <li>Communicate fluently across product, design, solutions, and ops to align outcomes with business goals</li> </ul> <div><strong>What We're Looking For:</strong></div> <ul> <li>8+ years of full-stack experience</li> <li>Proven track record building distributed, cloud-native applications, with hands-on serverless experience</li> <li>Demonstrated experience shipping AI/LLM features to production</li> <li>Strong instincts for API design and backwards compatibility — especially where events drive money movement or fulfillment</li> <li>A track record of owning large, ambiguous, cross-system initiatives end to end</li> <li>Proven ability to influence beyond your team — aligning groups, distilling complex ideas for leadership, and pushing back with data</li> <li>A pattern of mentoring across levels and driving team-wide improvements that outlast any single project</li> <li>Strong data modeling and context engineering skills that ensure application quality and sound agentic decisioning</li> <li>Fluency with advanced AI developer tooling, a track record of using it to ship more, and a habit of bringing teammates along</li> <li>Exceptional communication across product, business stakeholders, designers, support, and engineers</li> <li>Expert in TypeScript, Node.js, and React</li> </ul> <p><strong>Estimated Pay Range: </strong>$171,000 - $198,000 per year salaried*</p> <p>* The target base salary range for this position is listed above. Individual salaries are determined based on a number of factors including, but not limited to, job-related knowledge, skills and experience.</p><div class="content-conclusion"><p><strong>Life at Extend:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Working with a great team from diverse backgrounds in a collaborative and supportive environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive salary based on experience, with full medical and dental & vision benefits.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stock in an early-stage startup growing quickly.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous, flexible paid time off policy.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">401(k) with Financial Guidance from Morgan Stanley.</span></li> </ul> <p><span style="font-weight: 400;"><a href="https://drive.google.com/file/d/1z8If6mE5Xlf6prfJDScpziEjDEdHvq_K/view?usp=sharing" target="_blank">Extend CCPA HR Notice</a></span></p> <p> </p> <p> </p> <p> </p></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...