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ServiceNow Senior Software Engineer- Service Catalog

July 16, 2026

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value. We #GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! The Role NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Senior Software Engineer with Service Portal/HRSD experience. The Senior Software Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Senior Software Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects. We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals. We are #GoingBeyond Come join our crew! What You Will Be Doing <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As a Senior Software Engineer, you will interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Configuring integrations between ServiceNow via REST/SOAP web and other applications</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Interact with technical SMEs to get necessary environment information to support your service map and event work</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Participate in user acceptance testing of the resulting maps, impact rules and event management work</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Promote your update sets and data across applicable SN environments</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Remediate any production incidents that arise related to this scope</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency</li> </ul> What You Bring Along <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (ITSM/Service Portal/HRSD, B2B Integrations, etc.) </li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Strong Experience in Service Portal / HRSD</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Proven experience with implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Experience in all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Ability to create technical design documents and user documentation</li> </ul> Education: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"> A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience</li> </ul> Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. Preferred Certifications: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">ITIL Foundation</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">ServiceNow CSA and CAD</li> </ul> We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact <a href="mailto:hr.us@newrocket.com">hr.in@newrocket.com</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...