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Services Solutions Advocate

July 17, 2026

Atlassian Professional Services helps customers maximize the value of their Atlassian investment by delivering outcome-based solutions that accelerate adoption, reduce implementation risk, and enable long-term business success through the Atlassian System of Work. As the commercial specialist within Professional Services, the Services Solutions Advocate (SSA) drives demand for professional services by partnering with customers to shape the right services engagement for their business needs. Working closely with Atlassian Sales, the SSA helps customers understand their business objectives and recommends the services engagement and delivery model best suited to achieve them, including when to engage the Atlassian Partner Ecosystem. As a trusted advisor, the SSA works with business and technical decision makers to identify customer priorities, navigate complex opportunities, and align services solutions to customer goals. In doing so, the SSA balances customer value, commercial priorities, and delivery considerations to help customers achieve successful business outcomes. This is a remote position supporting customers across the United States (Mountain, Central, and Eastern time zones) - Generate and influence professional services pipeline by identifying customer needs, shaping services opportunities, and creating demand throughout the sales cycle - Lead consultative discovery to understand customer priorities, business objectives, and organizational challenges - Lead the services sales cycle from discovery through commercial recommendations, and facilitating the handover to delivery upon deal close - Shape customer-specific services engagements by aligning business objectives with the most appropriate services approach and engagement model - Develop account-level services strategies in partnership with Atlassian Sales to identify expansion opportunities ad maximize customer value - Bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape the services engagement that best supports customer outcomes - Influence complex enterprise opportunities by balancing customer outcomes, commercial priorities, and delivery expectations - Own a professional services sales target by delivering services bookings, pipeline growth, forecast accuracy and opportunity management At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. This role may also be eligible for benefits, bonuses, commissions, and equity. In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $173,739 - $226,826 Zone B: $156,365 - $204,143 Zone C: $144,203 - $188,266 Experience - 5+ years of experience in professional services sales, enterprise solution sales, or consultative enterprise software sales - Demonstrated success meeting or exceeding sales targets and closing complex, consultative opportunities - Experience generating pipeline, developing account-level opportunity strategies, and maintaining accurate forecasts - Experience leading discovery and engaging business, technical, and executive stakeholders - Proven ability to influence cross-functional teams and navigate complex enterprise sales cycles - Experience with the Atlassian ecosystem or enterprise software solutions Knowledge & Skills - Understanding of Atlassian products, including Jira and Confluence, with familiarity across Enterprise Agility, ITSM, DevOps, and Cloud transformation - Experience selling professional services or other outcome-based services within enterprise software organizations - Strong discovery, consultative selling, negotiation, and commercial acumen - Ability to translate business objectives into customer specific services recommendations - Excellent executive communication, relationship management, and cross-functional collaboration skills - Ability to influence without authority across customer, sales, and cross-functional stakeholders

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...