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Specialist II, Contract Operations (Remote)

June 9, 2026

About the position

The Contract Specialist S4 is a high-impact role within the Payor Partnerships Contract Operations team, responsible for operationalizing and maintaining DaVita’s Fee For Service Agreements. This position manages a high volume of complex contract reviews, requiring the ability to interpret contract language, resolve network issues, understand and provide Rate implementation guidance, navigate and populate the Contractual Lifecycle Management data base and maintain rigorous data accuracy without direct oversight. As an S4-level specialist, this teammate is expected to operate with significant autonomy, utilizing critical thinking and analytical skills to solve complex problems, manage priority payor relationships, and drive resolution on outstanding issues.

Responsibilities

Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language.
Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams.
Analyze root causes of delays or denials using tools such as the A3 worksheet format.
Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format.
Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems).
Strong workflow communication.
Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking.
Maintain an average Quality Assurance (QA) score at or above 95% for critical errors.
Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
Collaborate with internal \" Partners\" to proactively resolve account issues.
Working as a collaborative team of Director, Negotiator, Credentialing Specialists, Analyst, and Team Lighthouse to provide specifically tailored Account Customer Service
Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.
Prioritize tasks based on risk and value (e.g., Fee For Service Agreements, Document Reviews, Facility Status Requests, New Center Additions, Acquisitions).
Resolving 90+% of all tasks within due date or assigned SLA.
Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Requirements

High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
Minimum 2 years of experience in high-volume research, Customer Accounts ownership or complex administrative resolution work.
Proven track record of top performance in a production-based environment.
Advanced Excel Skills Required: Must have experience at the formula writing level (e.g., complex IF statements, VLOOKUP, mail merge integration, conditional formatting).
Strong proficiency in Microsoft Outlook (managing high email volume), Word, PowerPoint, and SharePoint.
Experience with Salesforce or database management systems preferred.
Critical & Analytical Thinking: Ability to analyze complex contract and credentialing scenarios and develop solutions without immediate oversight.
Autonomy: Capable of working independently to solve problems; knows when to escalate issues versus resolving them personally.
Resilience & adaptability: Can handle high-pressure situations, urgent deadlines, and rapid changes in payor requirements or platform technologies.
Communication: Strong verbal and written communication skills; able to distill complex issues into clear, actionable updates for stakeholders.
Efficiency and Prioritization: Can take on a volume of 4500 credentialing Packets annually, in addition to the research and issue resolution cases mentioned above.

Benefits

Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Family resources
EAP counseling sessions
Headspace®
Backup child and elder care
Maternity/paternity leave
Professional development programs
On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...