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Strategic Client Success Manager

June 3, 2026

<h1><strong>About Leap</strong></h1><p style="min-height:1.5em">Leap is one of the fastest-growing benefits solutions and a category-defining pioneer in employer specialty pharmacy. We are reshaping how life-changing therapies are delivered and financed, ensuring patients get the treatment they need while employers finally get a fair deal.</p><p style="min-height:1.5em"><br>Specialty drugs and infusions represent nearly 10% of all healthcare spend and are the fastest-growing cost category for employers. Leap tackles this challenge with a novel approach: eliminating hidden markups, expanding access to high-quality infusion providers, and bringing clarity and fairness to how therapies are priced and paid for.</p><p style="min-height:1.5em"><br>We’re proud to partner with numerous Fortune 500 companies and leading TPAs. Each patient we serve creates immediate ROI: lower costs, improved access, and better care. Join us as we redefine what’s possible in specialty care.</p><p style="min-height:1.5em"></p><h1><strong>About the Role</strong></h1><p style="min-height:1.5em">The <strong>Strategic</strong> <strong>Client Success Manager</strong> is responsible for delivering exceptional service and driving client satisfaction across an assigned portfolio of strategic relationships with employers, TPAs, Pharmacy Benefit Managers (PBMs), and benefits consultants, while ensuring operational excellence to support client retention, growth, and measurable value delivery. You’ll serve as the face of our amazing organization to clients, and advance our mission by promoting our services in a proactive, data-driven way. This position reports to the <strong>SVP of Client Operations & Success</strong>.</p><p style="min-height:1.5em">This is a fully remote role open to candidates based in the <strong>Seattle, WA</strong> area.</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h1><strong>Key Responsibilities</strong></h1><h3><strong>1. Strategic Account Ownership</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention</p></li><li><p style="min-height:1.5em">Develop and execute account plans aligned to client healthcare and cost-containment strategies</p></li><li><p style="min-height:1.5em">Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs</p></li></ul><h3><strong>2. Value Delivery & Executive Engagement</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics</p></li><li><p style="min-height:1.5em">Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations</p></li><li><p style="min-height:1.5em">Demonstrate strong executive presence in data-driven discussions with senior stakeholders</p></li></ul><h3><strong>3. Growth & Expansion</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams<br>Increase patient engagement and program utilization within existing accounts</p></li><li><p style="min-height:1.5em">Support finalist presentations, client references, and testimonials to drive new business</p></li></ul><h3><strong>4. Cross-Functional Leadership & Risk Management</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery</p></li><li><p style="min-height:1.5em">Collect and synthesize client feedback to inform process and product improvements</p></li><li><p style="min-height:1.5em">Proactively identify account risks and execute mitigation strategies to protect retention</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div></li></ul><h1><strong>Qualifications</strong></h1><ul style="min-height:1.5em"><li><p style="min-height:1.5em">5–7+ years of experience in healthcare, benefits consulting, population health, digital health, or employer-focused client success</p></li><li><p style="min-height:1.5em">Experience managing employer accounts and working directly with HR or Benefits leadership as well as TPAs</p></li><li><p style="min-height:1.5em">Proven track record of driving revenue retention and high client satisfaction</p></li><li><p style="min-height:1.5em">Strong executive presence with the ability to present performance data and insights effectively</p></li><li><p style="min-height:1.5em">Highly organized, proactive, and comfortable operating in a fast-paced, growth-stage environment</p></li><li><p style="min-height:1.5em">Collaborative team player with strong analytical and problem-solving skills</p></li><li><p style="min-height:1.5em">Preferred location: Central Time Zone</p></li><li><p style="min-height:1.5em">Willingness to travel up to 30%</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Leap, we’re building an outlier company with real impact — and that takes focus, energy, and commitment. If that excites you, we’d love to hear from you.<br><br>Leap is an equal opportunity employer and welcomes applicants from all backgrounds. We’re committed to building a team that reflects a diversity of perspectives, experiences, and identities.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...