Success Coach, WFE (Bilingual-Spanish)-2

Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit.<br><br>Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Essential Duties and Responsibilities:</b></p><p></p><ul><li>Partner with program advisors to ensure a smooth transition for employees into their chosen education program. </li><li>Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods </li><li>Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively. </li><li>Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs. </li><li>Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks. </li><li>Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan. </li><li>Conduct regular check-ins and progress reviews to assess progress and celebrate achievements. </li><li>Develop and deliver workshops and resources on academic success, study skills, and time management. </li><li>Maintain positive relationships with employees, employers, and educational institutions.</li></ul><p><b>Job Skills:</b></p><p></p><ul><li> Excellent communication and interpersonal skills, with the ability to build strong rapport and trust. </li><li>Active listening and empathetic communication to understand individual challenges and provide personalized support. </li><li>Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals. </li><li>Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges. </li><li>Familiarity with common academic challenges and effective strategies to overcome them. </li><li>Knowledge of student support services and resources available at various educational institutions. </li><li>Data analysis and reporting skills to track student progress and measure coaching effectiveness. </li><li>Strong <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">relationship-building</span> skills to develop trust and maintain positive connections with diverse stakeholders. </li><li>Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service.</li><li><b><span>Bilingual (English / Spanish)</span></b>: We expect you to be proficient in speaking and writing in Spanish and English.</li></ul><p><b>Work Experience:</b></p><p></p><ul><li><span>Minimum of 2 years of experience in higher education advising, academic coaching, or related field. </span></li><li><span>Experience working with adult learners and non-traditional students preferred. </span></li><li><span>Proven ability to provide effective guidance and support to individuals pursuing educational goals.</span></li><li><span>Bilingual (English/Spanish speaking) required</span></li></ul><p><b>Education:</b></p><ul><li><span>Bachelor's degree from an accredited institution required. Master’s degree from an accredited institution preferred. </span></li></ul><p><b>Other:</b></p><p></p><ul><li>Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). </li><li>Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.</li><li>If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.</li><li>Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.</li><li>This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.</li><li>Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.</li><li>Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. </li><li>Able to access information using a computer.</li><li>Other essential functions and marginal job functions are subject to modification.</li></ul><p></p><p><br>SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.</p><p><a href="https://sei.strategiceducation.com/about/careers/our-benefits/default.aspx" target="_blank" rel="noopener noreferrer">Careers - Our Benefits, Strategic Education, Inc</a></p><p><br>SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary.  The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.</p>$24.50 - $37.00 - Hourly<p><br><i><span>If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at <a href="mailto:Careers@strategiced.com" target="_blank" rel="noopener noreferrer"><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">Careers@strategiced.com</span></span></span></span></span></a></span></i>.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...